DXP 6.61.0 Safe Edit Issue causing error 500 for Public users
Update - We are continuing to see recovery for more affected customers and believe we are nearing resolution.
We are continuing to be vigilant for any further issues.
Apr 02, 2025 - 21:58 AEDT
Update - We are continuing to progress with the rollback of the changes. We are continuing to see recovery for some affected customers. We are actively checking reported outages for recovery and are continuing to monitor for developments.
Apr 02, 2025 - 20:10 AEDT
Update - Rollback of the changes continues, and we are now seeing recovery for some affected customers. We are actively checking reported outages for recovery and are continuing to monitor for developments.
Apr 02, 2025 - 19:07 AEDT
Update - Deployment of the rollback is now underway. We will continue to monitor for any issues during the deployment.
Apr 02, 2025 - 18:36 AEDT
Update - We are continuing to work on the rollback to resolve the issues.
Apr 02, 2025 - 18:18 AEDT
Update - We are continuing to work on rolling back the changes and are continuing to monitor the situation.
Apr 02, 2025 - 17:46 AEDT
Monitoring - We have Begun rolling back clients with the affected version of DXP and have begun monitoring them to see if there are any further issues.
Apr 02, 2025 - 17:18 AEDT
Update - We are now implementing a Rollback for the affected version of DXP.
We will have another update ready once the operation is complete.
Apr 02, 2025 - 16:53 AEDT
Identified - Squiz are continuing to work on a Fix for this issue and will implement a fix as soon as we have positive test results.
Apr 02, 2025 - 16:38 AEDT
Update - We are continuing to investigate this issue.
Apr 02, 2025 - 16:25 AEDT
Investigating - Squiz has been made aware of an error affecting customers on the latest version of DXP has caused an error when assets have been placed into safe edit where it will cause an error 500 on trying to access the asset in question.
Squiz is working on Rolling back affected clients now.
Apr 02, 2025 - 16:25 AEDT
Squiz Cloud Hosted Instances Operational
Squiz SaaS Hosted Instances Partial Outage
Squiz Funnelback Hosted Instances Operational
Squiz Edge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Sydney DC - Network Resiliency Improvements Apr 3, 2025 23:00 - Apr 4, 2025 00:00 AEDT

Our Data Centre team will be working on network resiliency improvements in our Sydney Data Centre. In the unlikely event of a disruption we have rollback plan in place. This action was communicated on and postponed as a result of Cyclone Alfred.

Date: 03/04/2025

Maintenance Window Start: 03/04/2025 2300 AEDT

Maintenance Window End: Finish 04/04/2025 0000 AEDT

Expected Duration: 1 Hour

Impact: Impact should be minimal, however clients should expect brief periods of service degradation. This may include switching from PRD to DR and slow responses whilst recaching.
Posted on Mar 19, 2025 - 15:02 AEDT
Apr 2, 2025

Unresolved incident: DXP 6.61.0 Safe Edit Issue causing error 500 for Public users.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
UK DXP Funnelback Customers - Service Degradation
Postmortem - Read details
Mar 31, 19:47 AEDT
Resolved - The issue has been addressed, and services are fully restored.
We will continue to monitor system performance, but the incident has now been resolved.
A Post-Incident Review (PIR) will be available in the coming days.
Mar 27, 03:12 AEDT
Update - Our engineers continue to monitor the situation, as we see signs of recovery.
Mar 27, 00:55 AEDT
Monitoring - We've started to see improvements in search functionality as we continue to monitor the situation.
Mar 27, 00:20 AEDT
Update - Our engineers are continuing to work through the current incident and are actively testing solutions to resolve the issue.
Mar 26, 23:53 AEDT
Identified - Our engineers have identified a potential source of the issue and are working on implementing a fix.
Mar 26, 23:24 AEDT
Update - We are continuing to investigate this issue.
Mar 26, 23:08 AEDT
Investigating - Squiz has detected a degradation of service impacting some Funnelback DXP customers in the UK only.
Some customers may experience slow response and or degraded service.
We are working to mitigate this problem. More updates to follow shortly.
A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.
Mar 26, 22:57 AEDT
Mar 26, 2025
Connect Performance Degradation
Resolved - The maintenance has now concluded and we do not expect any further outages at this time.
Mar 26, 03:00 AEDT
Update - Our service provider has provided the following details of the US & EMEA outage, we expect similar behaviour during the AU maintenance window.

During maintenance, all integration flows were temporarily suspended and resumed after the completion of the upgrades to process all received data. The user interface (frontend) was disabled ensuring a smooth transition and minimal disruption of services.
Mar 25, 21:22 AEDT
Monitoring - Squiz teams are currently monitoring for any outages caused.
Mar 25, 21:03 AEDT
Investigating - Some customers may see a degradation of performance with connect flows.

This is due to a third party provider carrying out essential maintenance.

US and EMEA clients service is now performing as normal, as maintenance in this region is complete.

AU maintenance will be taking place during the following window.

AU Tenant Window:
Start: 1:00 PM GMT
End: 4:00 PM GMT
Mar 25, 21:02 AEDT
Mar 25, 2025
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage