All Systems Operational

Squiz Cloud Hosted Instances Operational
Squiz SaaS Hosted Instances Operational
Squiz Funnelback Hosted Instances Operational
Squiz Edge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Sydney DC Network expedited Maintenance 2025-11-27 Nov 27, 2025 20:00 - Nov 28, 2025 00:00 AEDT

Dear Customer,

SQUIZ wishes to notify you that expedited network maintenance will be carried out within our Sydney Data Centre.

No service impact is expected, but there is a small risk associated with this work, and Internet Transit resiliency for services hosted within our Sydney DC will be reduced during this window.

In the unlikely event of encountering any issues, a rollback plan is in place.

Date: 27-11-2025

Maintenance Window Start: 20:00 AEDT

Maintenance Window End: 23:59 AEDT

Expected Duration: 4 hours

Impact: No Service Impact expected.

Should you have any questions, please contact Squiz Customer Care.

Regards,
Posted on Nov 24, 2025 - 06:31 AEDT
Nov 25, 2025

No incidents reported today.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
Funnelback ANZ DXP Incident Nov 21 2025
Resolved - We have completed our investigation into the reported access and permissions issues affecting the Funnelback Admin console on POD01 (Australia).

Our engineering team has performed comprehensive checks on the authentication infrastructure. We have confirmed that Single Sign-On (SSO) services and DXP User Role assignments are functioning as intended.

No platform-wide remediation was required. All users with the correct role assignments (DXP Developer, Site Admin, and above) can access the console as normal.
Nov 21, 10:22 AEDT
Identified - Following further investigation into the access issues on POD01 (Australia), we have confirmed that general logins and access to the Funnelback Admin console (https://dxp-au-admin.funnelback.squiz.cloud/) are operational for the majority of clients.
Current Observations:

Login Access: The inability to log in appears to be isolated to a specific subset of client environments. We are currently working directly with the affected accounts.

Feature Availability: While most clients can successfully log in, users may experience intermittent issues with specific capabilities or features within the DXP Developer and Site Admin views while we complete our remediation.
Nov 21, 10:03 AEDT
Investigating - We are currently investigating an issue affecting authentication for the Funnelback Search Admin console on POD01 (Australia).
Impact: This incident is currently affecting users attempting to access https://dxp-au-admin.funnelback.squiz.cloud/.

Affected Roles: Users assigned the DXP Developer role.

Extended Impact: This also affects users with higher-level privileges that include Developer permissions, specifically Site Admin roles and above.

Users may experience errors or be unable to log in to the Funnelback console. Standard end-user search functionality on your public websites remains operational; this is limited to the Admin interface.
We are actively investigating the root cause and will provide an update shortly.
Nov 21, 09:35 AEDT
Nov 20, 2025

No incidents reported.

Nov 19, 2025
Global CDN Outage
Resolved - This incident has been resolved.
Nov 19, 06:50 AEDT
Update - We are continuing to monitor for any further issues.
Nov 19, 02:54 AEDT
Monitoring - A fix has been implemented and we are now monitoring the results.
Nov 19, 01:47 AEDT
Identified - We are seeing recovery across many sites but we are seeing periodic issues still. We’re monitoring the situation and are in communication with Cloudflare.
Nov 19, 01:27 AEDT
Update - We are continuing to investigate this issue.
Nov 18, 23:42 AEDT
Investigating - We are currently investigating the issue.
Nov 18, 23:13 AEDT
Scheduled Maintenance Window: DXP CMS (Matrix) APAC Customers
Completed - The scheduled maintenance has been completed.
Nov 19, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:00 AEDT
Update - Updated message.
Nov 3, 11:26 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 3, 11:11 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 18:41 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 18:41 AEDT
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP CMS (Matrix) Content Management System that may cause a degradation to your service.

Maintenance window start:
AEST: 23:00 Tuesday 18 Nov 2025
AEDT: 00:00 Wednesday 19 Nov 2025
NZDT: 02:00 Wednesday 19 Nov 2025
UTC: 13:00 Tuesday 18 Nov 2025

Maintenance window end:
AEST: 01:00 Wednesday 19 Nov 2025
AEDT: 02:00 Wednesday 19 Nov 2025
NZDT: 04:00 Wednesday 19 Nov 2025
UTC: 15:00 Tuesday 18 Nov 2025

Expected Duration: each customer instance may be unavailable for up to 15 minutes

Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application might not be available and or service degraded. Uncached content will not be available during this time.
Oct 30, 18:38 AEDT
Nov 18, 2025
Scheduled Maintenance Window: DXP CMS (Matrix) US Customers
Completed - The scheduled maintenance has been completed.
Nov 18, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 18:00 AEDT
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP CMS (Matrix) Content Management System that may cause a degradation to your service.

Maintenance window start:
AEST: 17:00 Tuesday 18 Nov 2025
UTC: 07:00 Tuesday 18 Nov 2025
EST: 02:00 Tuesday 18 Nov 2025
PST: 23:00 Monday 17 Nov 2025

Maintenance window end:
AEST: 19:00 Tuesday 18 Nov 2025
UTC: 09:00 Tuesday 18 Nov 2025
EST: 04:00 Tuesday 18 Nov 2025
PST: 01:00 Tuesday 18 Nov 2025

Expected Duration: each customer instance may be unavailable for up to 15 minutes

Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application might not be available and or service degraded. Uncached content may not be available during this time.
Oct 29, 17:15 AEDT
Scheduled Maintenance Window: DXP CMS (Matrix) EMEA Customers
Completed - The scheduled maintenance has been completed.
Nov 18, 12:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 10:00 AEDT
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP CMS (Matrix) Content Management System that may cause a degradation to your service.

Maintenance window start:
AEST: 09:00 Tuesday 18 Nov 2025
UTC: 23:00 Monday 17 Nov 2025

Maintenance window end:
AEST: 11:00 Tuesday 18 Nov 2025
UTC: 01:00 Tuesday 18 Nov 2025

Expected Duration: each customer instance may be unavailable for up to 15 minutes

Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application might not be available and or service degraded. Uncached content may not be available during this time.
Oct 31, 12:59 AEDT
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Sydney DC Network expedited Maintenance 2025-11-13
Completed - The scheduled maintenance has been completed.
Nov 14, 00:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:00 AEDT
Scheduled - Dear Customer,

SQUIZ wishes to notify you that expedited network maintenance will be carried out within our Sydney Data Centre.

No service impact is expected, but there is a small risk associated with this work, and Internet Transit resiliency for services hosted within our Sydney DC will be reduced during this window.

In the unlikely event of encountering any issues, a rollback plan is in place.

Date: 13-11-2025

Maintenance Window Start: 20:00 AEDT

Maintenance Window End: 23:59 AEDT

Expected Duration: 4 hours

Impact: No Service Impact expected.

Should you have any questions, please contact Squiz Customer Care.

Regards,
Squiz Customer Care
Nov 10, 04:30 AEDT
Nov 13, 2025
Emergency Maintenance Window - DXP CMS (Matrix) - EMEA customers, non production environment
Completed - The scheduled maintenance has been completed.
Nov 13, 15:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 13:00 AEDT
Scheduled - Dear Customer,

SQUIZ wishes to notify you that an emergency maintenance work for EMEA customers will be carried out on DXP CMS (Matrix) that may cause a degradation to your service.

Date: 13 Nov 2025

Maintenance Window Start:
02:00 UTC
13:00 AEDT

Maintenance Window End:
04:00 UTC
15:00 AEDT

Expected Duration: each customer instance may be unavailable for up to 15 minutes

Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application in the non production environment (typically with '-dev' or '-uat' suffix) might not be available and or service degraded. Uncached content may not be available during this time.

Should you have any questions, please contact Squiz Customer Care.

Regards,
Squiz Customer Care
Nov 12, 16:56 AEDT
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

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