All Systems Operational

Squiz Cloud Hosted Instances Operational
Squiz SaaS Hosted Instances Operational
Squiz Funnelback Hosted Instances Operational
Squiz Edge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Window: DXP CMS (Matrix) EMEA Customers Nov 18, 2025 10:00-12:00 AEDT

Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP CMS (Matrix) Content Management System that may cause a degradation to your service.

Maintenance window start:
AEST: 09:00 Tuesday 18 Nov 2025
UTC: 23:00 Monday 17 Nov 2025

Maintenance window end:
AEST: 11:00 Tuesday 18 Nov 2025
UTC: 01:00 Tuesday 18 Nov 2025

Expected Duration: each customer instance may be unavailable for up to 15 minutes

Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application might not be available and or service degraded. Uncached content may not be available during this time.
Posted on Oct 31, 2025 - 12:59 AEDT

Scheduled Maintenance Window: DXP CMS (Matrix) US Customers Nov 18, 2025 18:00-20:00 AEDT

Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP CMS (Matrix) Content Management System that may cause a degradation to your service.

Maintenance window start:
AEST: 17:00 Tuesday 18 Nov 2025
UTC: 07:00 Tuesday 18 Nov 2025
EST: 02:00 Tuesday 18 Nov 2025
PST: 23:00 Monday 17 Nov 2025

Maintenance window end:
AEST: 19:00 Tuesday 18 Nov 2025
UTC: 09:00 Tuesday 18 Nov 2025
EST: 04:00 Tuesday 18 Nov 2025
PST: 01:00 Tuesday 18 Nov 2025

Expected Duration: each customer instance may be unavailable for up to 15 minutes

Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application might not be available and or service degraded. Uncached content may not be available during this time.
Posted on Oct 29, 2025 - 17:15 AEDT

Scheduled Maintenance Window: DXP CMS (Matrix) APAC Customers Nov 19, 2025 00:00-02:00 AEDT

Update - Updated message.
Nov 03, 2025 - 11:26 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Nov 03, 2025 - 11:11 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 2025 - 18:41 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 30, 2025 - 18:41 AEDT
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP CMS (Matrix) Content Management System that may cause a degradation to your service.

Maintenance window start:
AEST: 23:00 Tuesday 18 Nov 2025
AEDT: 00:00 Wednesday 19 Nov 2025
NZDT: 02:00 Wednesday 19 Nov 2025
UTC: 13:00 Tuesday 18 Nov 2025

Maintenance window end:
AEST: 01:00 Wednesday 19 Nov 2025
AEDT: 02:00 Wednesday 19 Nov 2025
NZDT: 04:00 Wednesday 19 Nov 2025
UTC: 15:00 Tuesday 18 Nov 2025

Expected Duration: each customer instance may be unavailable for up to 15 minutes

Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application might not be available and or service degraded. Uncached content will not be available during this time.
Oct 30, 2025 - 18:38 AEDT
Nov 8, 2025

No incidents reported today.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
Network Maintenance Newbury Datacenter
Completed - The scheduled maintenance has been completed.
Oct 31, 11:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 07:00 AEDT
Scheduled - Dear Customer,

Squiz wishes to notify you that our Data Centre Provider will be performing Core Network Upgrades that will affect Services hosted within the SquizCloud Newbury Data Centre.

This will affect our network connectivity external to the Newbury DC for 30 minutes during this window.

Services hosted within the Newbury DC will lose Internet connectivity for up to 30 minutes.

Should you have any questions, please contact Squiz Customer Care.
Oct 16, 01:28 AEDT
Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025
Funnelback DXP Maintenance APAC
Completed - The scheduled maintenance has been completed.
Oct 27, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 21:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 14:55 AEDT
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP Search that may cause a degradation to your service using Funnelback DXP Admin

Date: 27 OCT 2025

Maintenance Window Start: 09:00PM AEDT

Maintenance Window End: 11:00PM AEDT

Expected Duration: 2 Hours

Impact: During this window, we expect the Admin interface to be down for up to 1 hour while upgrades are applied, additionally we expect Push collection documents attempted to have been pushed during this window to need to be replayed. We do not expect any impacts to the system's ability to respond to search queries. All requests and search pages will remain in operation throughout the update period.

Should you have any questions, please contact Squiz Customer Care.
Oct 17, 14:24 AEDT
Funnelback DXP Maintenance AMERICA
Completed - The scheduled maintenance has been completed.
Oct 27, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 17:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 15:02 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 14:26 AEDT
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP Search that may cause a degradation to your service using Funnelback DXP Admin

Date: 27 OCT 2025

Maintenance Window Start: 02:00AM EST

Maintenance Window End: 05:00AM EST

Expected Duration: 3 Hours

Impact: During this window, we expect the Admin interface to be down for up to 1 hour while upgrades are applied, additionally we expect Push collection documents attempted to have been pushed during this window to need to be replayed. We do not expect any impacts to the system's ability to respond to search queries. All requests and search pages will remain in operation throughout the update period.

Should you have any questions, please contact Squiz Customer Care.
Oct 17, 14:13 AEDT
Support Ticketing and Phone Issues
Resolved - This incident has been resolved.
Oct 27, 17:39 AEDT
Identified - MySquiz can now be used, any issues please let us know at support@squiz.net. Phone system is still having issues and we are working to resolve it as soon as possible
Oct 27, 10:39 AEDT
Investigating - We are experiencing issues with our customer support services. Support calls may not be getting through and customers may be having issues submitting support tickets through the MySquiz portal.
For any urgent issues, please email support@squiz.net.
Oct 26, 12:16 AEDT
Funnelback DXP Maintenance EMEA
Completed - The scheduled maintenance has been completed.
Oct 27, 16:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 12:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 14:26 AEDT
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP Search that may cause a degradation to your service using Funnelback DXP Admin

Date: 27 OCT 2025

Maintenance Window Start: 01:00AM UTC

Maintenance Window End: 05:00AM UTC

Expected Duration: 4 Hours

Impact: During this window, we expect the Admin interface to be down for up to 1 hour while upgrades are applied, additionally we expect Push collection documents attempted to have been pushed during this window to need to be replayed. We do not expect any impacts to the system's ability to respond to search queries. All requests and search pages will remain in operation throughout the update period.

Should you have any questions, please contact Squiz Customer Care.
Oct 17, 14:10 AEDT
Oct 26, 2025
Oct 25, 2025
SAC DC - Reduced Power Resiliency
Completed - The scheduled maintenance has been completed.
Oct 25, 09:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:00 AEDT
Scheduled - Dear Customer,

SQUIZ wishes to notify you that 3rd party scheduled upgrade work on the power infrastructure will be carried out in our Sacramento data centre.

This is not expected to be service impacting, but our Power resiliency will be reduced during this Hazard Window.

Date: 20-24 October 2025


START DATE and TIME: 10/20/2025 @ 06:00 PT

END DATE and TIME: 10/24/2025 @ 16:00 PT

Expected Duration: 5 Days

Impact: No service impact expected. Power resiliency will be reduced for the duration of this window.

Should you have any questions, please contact us via MySquiz.
Oct 20, 23:00 AEDT
← Incident History Powered by Atlassian Statuspage