All Systems Operational

Squiz Cloud Hosted Instances Operational
Squiz SaaS Hosted Instances Operational
Squiz Funnelback Hosted Instances Operational
Squiz Edge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

US DXP Matrix Maintenance Sep 3, 2025 10:00-15:00 AEST

Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on Matrix Content Management System for DXP that may cause a degradation to your service.

Date: 1 September 2025 UTC - 5 September 2025 UTC

Maintenance Window Start: 20:00 UTC

Maintenance Window End: 01:00 UTC

Expected Duration: Approximately 5 hours each day

Impact: During the maintenance window, your Matrix editor functionality on your Matrix application might not be available and possible service degraded.

Should you have any questions, please contact Squiz Customer Care.
Sep 03, 2025 - 05:02 AEST

US DXP Matrix Maintenance Sep 4, 2025 10:00-15:00 AEST

Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on Matrix Content Management System for DXP that may cause a degradation to your service.

Date: 1 September 2025 UTC - 5 September 2025 UTC

Maintenance Window Start: 20:00 UTC

Maintenance Window End: 01:00 UTC

Expected Duration: Approximately 5 hours each day

Impact: During the maintenance window, your Matrix editor functionality on your Matrix application might not be available and possible service degraded.

Should you have any questions, please contact Squiz Customer Care.
Posted on Sep 03, 2025 - 05:03 AEST

US DXP Matrix Maintenance Sep 5, 2025 10:00-15:00 AEST

Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on Matrix Content Management System for DXP that may cause a degradation to your service.

Date: 1 September 2025 UTC - 5 September 2025 UTC

Maintenance Window Start: 20:00 UTC

Maintenance Window End: 01:00 UTC

Expected Duration: Approximately 5 hours each day

Impact: During the maintenance window, your Matrix editor functionality on your Matrix application might not be available and possible service degraded.

Should you have any questions, please contact Squiz Customer Care.
Posted on Sep 03, 2025 - 05:03 AEST

EMEA DXP Matrix Maintenance Sep 8, 2025 10:00-15:00 AEST

Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on Matrix Content Management System for DXP that may cause a degradation to your service.

Date: 8 September 2025 GMT - 12 September 2025 GMT

Maintenance Window Start: 00:00 GMT

Maintenance Window End: 05:00 GMT

Expected Duration: Approximately 5 hours each day

Impact: During the maintenance window, your Matrix editor functionality on your Matrix application might not be available and possible service degraded.

Should you have any questions, please contact Squiz Customer Care.
Posted on Aug 19, 2025 - 02:40 AEST

Sydney DC maintenance - storage Sep 10, 2025 18:00-22:00 AEST

Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on the Storage Subsystem within our Sydney SquizCloud Data Center

This maintenance is non-disruptive and is not expected to have a significant Service Impact

This maintenance will be carried out over 2 evenings

Date: 10 Sept 2025 and 11 Sept 2025

Maintenance Window Start: 18:00 AEST 10th Sept 2025

Maintenance Window End: 02:00 AEST 11th Sept 2025

Expected Duration: 480 min

Impact: Individual VMs may experience a degradation of performance for up to 2 minutes several times within the maintenance window(s)
Posted on Aug 28, 2025 - 13:07 AEST

Sydney DC maintenance - storage Sep 11, 2025 18:00-22:00 AEST

Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on the Storage Subsystem within our Sydney SquizCloud Data Center

This maintenance is non-disruptive and is not expected to have a significant Service Impact

This maintenance will be carried out over 2 evenings

Date: 11 Sept 2025

Maintenance Window Start: 18:00 AEST 11th Sept 2025

Maintenance Window End: 02:00 AEST 12th Sept 2025

Expected Duration: 480 min

Impact: Individual VMs may experience a degradation of performance for up to 2 minutes several times within the maintenance window(s)
Posted on Aug 28, 2025 - 13:08 AEST

SAC DC - Reduced Power Resiliency Oct 20, 2025 23:00 - Oct 25, 2025 09:00 AEDT

Dear Customer,

SQUIZ wishes to notify you that 3rd party scheduled upgrade work on the power infrastructure will be carried out in our Sacramento data centre.

This is not expected to be service impacting, but our Power resiliency will be reduced during this Hazard Window.

Date: 20-24 October 2025


START DATE and TIME: 10/20/2025 @ 06:00 PT

END DATE and TIME: 10/24/2025 @ 16:00 PT

Expected Duration: 5 Days

Impact: No service impact expected. Power resiliency will be reduced for the duration of this window.

Should you have any questions, please contact us via MySquiz.
Posted on Oct 20, 2025 - 23:00 AEDT
Sep 3, 2025
Funnelback server patching
Completed - The scheduled maintenance has been completed.
Sep 3, 01:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 09:00 AEST
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out impacting Funnelback DXP Customers globally.

Impact: During the maintenance window your Funnelback performance may be degraded for up up to 15 minutes.

The following maintenance widows will be used to complete this work.

UK Customers - 9am - 12pm AEST 2nd September (2am → 5am local time)
US Customers - 3pm - 5pm AEST 2nd September (1am → 3am local time EST)
AU Customers - 10pm AEST 2nd September - 1am AEST 3rd September

Should you have any questions, please contact Squiz Customer Care.
Sep 1, 19:45 AEST
Sep 2, 2025
US DXP Matrix Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 15:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 10:00 AEST
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on Matrix Content Management System for DXP that may cause a degradation to your service.

Date: 1 September 2025 UTC - 5 September 2025 UTC

Maintenance Window Start: 20:00 UTC

Maintenance Window End: 01:00 UTC

Expected Duration: Approximately 5 hours each day

Impact: During the maintenance window, your Matrix editor functionality on your Matrix application might not be available and possible service degraded.

Should you have any questions, please contact Squiz Customer Care.
Aug 19, 02:18 AEST
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
UK DXP Funnelback Maintenance
Completed - The scheduled maintenance has been completed.
Aug 22, 14:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 11:00 AEST
Scheduled - Dear Customer,

Squiz wishes to inform you that preventative maintenance will be carried out on UK DXP Funnelback instances.
This work is necessary to ensure ongoing system stability and performance.

Date: 22nd August 2025
Maintenance Window Start: 01:00 UTC
Maintenance Window End: 04:00 UTC
Expected Duration: 120–180 minutes

Impact:
Each customer's admin interface will be unavailable for approximately 10–15 minutes during the maintenance window.

Push collections will not receive event data during this time.
Event logs will be captured and can be sent to clients to replay events from their data sources upon request.

If you have any questions, please contact Squiz Customer Care.

Kind regards,
Squiz Customer Care
Aug 18, 22:16 AEST
Aug 21, 2025

No incidents reported.

Aug 20, 2025
AU DXP Funnelback Maintenance
Completed - The scheduled maintenance has been completed.
Aug 20, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 21:00 AEST
Scheduled - Dear Customer,

Squiz wishes to inform you that preventative maintenance will be carried out on AU DXP Funnelback instances.
This work is necessary to ensure ongoing system stability and performance.

Date: 19 August 2025
Maintenance Window Start: 21:00 AEST
Maintenance Window End: 00:00 AEST
Expected Duration: 120–180 minutes

Impact:
Each customer's admin interface will be unavailable for approximately 10–15 minutes during the maintenance window.

Push collections will not receive event data during this time.
Event logs will be captured and can be sent to clients to replay events from their data sources upon request.

If you have any questions, please contact Squiz Customer Care.

Kind regards,
Squiz Customer Care
Aug 15, 23:16 AEST
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