Squiz Status

All Systems Operational

Squiz Cloud Hosted Instances Operational

Squiz SaaS Hosted Instances Operational

Squiz Funnelback Hosted Instances Operational

Squiz Edge Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EMEA DXP Matrix Maintenance Sep `22`, `2025` `10:00`-`15:00` AEST

Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out for EMEA clients on DXP CMS (Matrix) Content Management System. This may cause a degradation to your service.

Dates: 22 September 2025 - 26 September 2025

Maintenance Window Start: 00:00 GMT

Maintenance Window End: 05:00 GMT

Expected Duration: Up to 5 hours each day

Impact: During the maintenance window, your Matrix editor functionality on your Matrix application might not be available and possible service degraded.

Should you have any questions, please contact Squiz Customer Care.
Posted on Sep 12, 2025 - 06:14 AEST

DXP CMS Maintenance (Matrix) - AU customers Sep `29`, `2025` `20:00` - Sep `30`, `2025` `02:00` AEST

Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP CMS (Matrix) Content Management System that may cause a degradation to your service.

Dates: 29 September 2025 AEST - 11 October 2025 AEST (excluding weekend dates 4th-5th and 5th-6th)

Maintenance Window Start: 20:00 AEST

Maintenance Window End: 02:00 AEST

Expected Duration: 90 min per customer instance, 6 Hours total maintenance period per day.

Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application might not be available and or service degraded. Uncached content may not be available during this time.

Should you have any questions, please contact Squiz Customer Care.
Posted on Sep 15, 2025 - 13:28 AEST

DXP CMS Maintenance (Matrix) - AU customers Sep `30`, `2025` `20:00` - Oct `1`, `2025` `02:00` AEST

Network Maintenance Ash Data Centre Oct `1`, `2025` `05:00`-`09:00` AEST

Dear Customer,

Squiz wishes to notify you that our Data Centre Provider will be performing Core Network Upgrades that will affect Services hosted within the Squiz Cloud Ash Data Centre.

Date: 30-09-2025

Maintenance Window Start: 20:00 BST

Maintenance Window End: 23:59 BST

Expected Duration: 2* 15 minutes

Impact: This will affect our network connectivity external to the Ash DC for 2 15 minute periods during this window.

No significant service impact is expected, but routing changes will occur as traffic shifts to redundant paths.

Should you have any questions, please contact Squiz Customer Care.
Posted on Sep 09, 2025 - 23:06 AEST

DXP CMS Maintenance (Matrix) - AU customers Oct `1`, `2025` `20:00` - Oct `2`, `2025` `02:00` AEST

DXP CMS Maintenance (Matrix) - AU customers Oct `2`, `2025` `20:00` - Oct `3`, `2025` `02:00` AEST

DXP CMS Maintenance (Matrix) - AU customers Oct `3`, `2025` `20:00` - Oct `4`, `2025` `02:00` AEST

DXP CMS Maintenance (Matrix) - AU customers Oct `6`, `2025` `20:00` - Oct `7`, `2025` `02:00` AEDT

DXP CMS Maintenance (Matrix) - AU customers Oct `7`, `2025` `20:00` - Oct `8`, `2025` `02:00` AEDT

DXP CMS Maintenance (Matrix) - AU customers Oct `8`, `2025` `20:00` - Oct `9`, `2025` `02:00` AEDT

DXP CMS Maintenance (Matrix) - AU customers Oct `9`, `2025` `20:00`-`23:00` AEDT

DXP CMS Maintenance (Matrix) - AU customers Oct `10`, `2025` `20:00` - Oct `11`, `2025` `12:00` AEDT

SAC DC - Reduced Power Resiliency Oct `20`, `2025` `23:00` - Oct `25`, `2025` `09:00` AEDT

Dear Customer,

SQUIZ wishes to notify you that 3rd party scheduled upgrade work on the power infrastructure will be carried out in our Sacramento data centre.

This is not expected to be service impacting, but our Power resiliency will be reduced during this Hazard Window.

Date: 20-24 October 2025

START DATE and TIME: 10/20/2025 @ 06:00 PT

END DATE and TIME: 10/24/2025 @ 16:00 PT

Expected Duration: 5 Days

Impact: No service impact expected. Power resiliency will be reduced for the duration of this window.

Should you have any questions, please contact us via MySquiz.
Posted on Oct 20, 2025 - 23:00 AEDT

Past Incidents

Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

Sydney DC maintenance - storage

Completed - The scheduled maintenance has been completed.
Sep 12, 02:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 18:00 AEST

Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 10, 22:46 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:43 AEST

Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on the Storage Subsystem within our Sydney SquizCloud Data Center

This maintenance is non-disruptive and is not expected to have a significant Service Impact

This maintenance will be carried out over 2 evenings

Date: 11 Sept 2025

Maintenance Window Start: 18:00 AEST 11th Sept 2025

Maintenance Window End: 02:00 AEST 12th Sept 2025

Expected Duration: 480 min

Impact: Individual VMs may experience a degradation of performance for up to 2 minutes several times within the maintenance window(s)
Aug 28, 13:08 AEST

Sep 11, 2025

EMEA DXP Matrix Maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 15:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 10:00 AEST

Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on Matrix Content Management System for DXP that may cause a degradation to your service.

Date: 8 September 2025 GMT - 12 September 2025 GMT

Maintenance Window Start: 00:00 GMT

Maintenance Window End: 05:00 GMT

Expected Duration: Approximately 5 hours each day

Impact: During the maintenance window, your Matrix editor functionality on your Matrix application might not be available and possible service degraded.

Should you have any questions, please contact Squiz Customer Care.
Sep 9, 08:29 AEST

ANZ Datacenter Degredation Following Planned Maintenance

Resolved - This incident is resolved.
Sep 11, 05:35 AEST

Monitoring - A fix has been implemented and we are monitoring the affected datacenter to ensure the issue remains resolved
Sep 11, 03:55 AEST

Identified - The issue has been identified and mitigation steps are taking place to resolve the matter
Sep 11, 03:25 AEST

Update - Squiz teams are continuing to investigate this issue, we will provide more information as it becomes available
Sep 11, 02:51 AEST

Investigating - We are currently investigating an issue which is causing degraded performance in our ANZ Squiz Cloud Datacenter, affected systems may be experiencing slow load times or intermittent outages. Squiz teams are looking into this now and we will provide updates as they are available.
Sep 11, 02:25 AEST

Sep 10, 2025

Sydney DC maintenance - storage

Completed - The scheduled maintenance has been completed.
Sep 10, 22:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 18:00 AEST

Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on the Storage Subsystem within our Sydney SquizCloud Data Center

This maintenance is non-disruptive and is not expected to have a significant Service Impact

This maintenance will be carried out over 2 evenings

Date: 10 Sept 2025 and 11 Sept 2025

Maintenance Window Start: 18:00 AEST 10th Sept 2025

Maintenance Window End: 02:00 AEST 11th Sept 2025

Expected Duration: 480 min

Impact: Individual VMs may experience a degradation of performance for up to 2 minutes several times within the maintenance window(s)
Aug 28, 13:07 AEST

EMEA DXP Matrix Maintenance

Completed - The scheduled maintenance has been completed.
Sep 10, 15:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 10:00 AEST

Sep 9, 2025

EMEA DXP Matrix Maintenance

Completed - The scheduled maintenance has been completed.
Sep 9, 15:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 10:00 AEST

Sep 8, 2025

EMEA DXP Matrix Maintenance

Completed - The scheduled maintenance has been completed.
Sep 8, 15:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 10:00 AEST

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

US DXP Matrix Maintenance

Completed - The scheduled maintenance has been completed.
Sep 5, 15:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 10:00 AEST

Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on Matrix Content Management System for DXP that may cause a degradation to your service.

Date: 1 September 2025 UTC - 5 September 2025 UTC

Maintenance Window Start: 20:00 UTC

Maintenance Window End: 01:00 UTC

Expected Duration: Approximately 5 hours each day

Impact: During the maintenance window, your Matrix editor functionality on your Matrix application might not be available and possible service degraded.

Should you have any questions, please contact Squiz Customer Care.
Sep 3, 05:03 AEST

Sep 4, 2025

US DXP Matrix Maintenance

Completed - The scheduled maintenance has been completed.
Sep 4, 15:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 10:00 AEST

Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on Matrix Content Management System for DXP that may cause a degradation to your service.

Date: 1 September 2025 UTC - 5 September 2025 UTC

Maintenance Window Start: 20:00 UTC

Maintenance Window End: 01:00 UTC

Expected Duration: Approximately 5 hours each day

Impact: During the maintenance window, your Matrix editor functionality on your Matrix application might not be available and possible service degraded.

Should you have any questions, please contact Squiz Customer Care.
Sep 3, 05:03 AEST

Sep 3, 2025

US DXP Matrix Maintenance

Completed - The scheduled maintenance has been completed.
Sep 3, 15:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 10:00 AEST

Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on Matrix Content Management System for DXP that may cause a degradation to your service.

Date: 1 September 2025 UTC - 5 September 2025 UTC

Maintenance Window Start: 20:00 UTC

Maintenance Window End: 01:00 UTC

Expected Duration: Approximately 5 hours each day

Impact: During the maintenance window, your Matrix editor functionality on your Matrix application might not be available and possible service degraded.

Should you have any questions, please contact Squiz Customer Care.
Sep 3, 05:02 AEST

Funnelback server patching

Completed - The scheduled maintenance has been completed.
Sep 3, 01:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 09:00 AEST

Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out impacting Funnelback DXP Customers globally.

Impact: During the maintenance window your Funnelback performance may be degraded for up up to 15 minutes.

The following maintenance widows will be used to complete this work.

UK Customers - 9am - 12pm AEST 2nd September (2am → 5am local time)
US Customers - 3pm - 5pm AEST 2nd September (1am → 3am local time EST)
AU Customers - 10pm AEST 2nd September - 1am AEST 3rd September

Should you have any questions, please contact Squiz Customer Care.
Sep 1, 19:45 AEST

Sep 2, 2025

US DXP Matrix Maintenance

Completed - The scheduled maintenance has been completed.
Sep 2, 15:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 10:00 AEST

Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on Matrix Content Management System for DXP that may cause a degradation to your service.

Date: 1 September 2025 UTC - 5 September 2025 UTC

Maintenance Window Start: 20:00 UTC

Maintenance Window End: 01:00 UTC

Expected Duration: Approximately 5 hours each day

Impact: During the maintenance window, your Matrix editor functionality on your Matrix application might not be available and possible service degraded.

Should you have any questions, please contact Squiz Customer Care.
Aug 19, 02:18 AEST

All Systems Operational

Scheduled Maintenance

EMEA DXP Matrix Maintenance Sep 22, 2025 10:00-15:00 AEST

DXP CMS Maintenance (Matrix) - AU customers Sep 29, 2025 20:00 - Sep 30, 2025 02:00 AEST

DXP CMS Maintenance (Matrix) - AU customers Sep 30, 2025 20:00 - Oct 1, 2025 02:00 AEST

Network Maintenance Ash Data Centre Oct 1, 2025 05:00-09:00 AEST

DXP CMS Maintenance (Matrix) - AU customers Oct 1, 2025 20:00 - Oct 2, 2025 02:00 AEST

DXP CMS Maintenance (Matrix) - AU customers Oct 2, 2025 20:00 - Oct 3, 2025 02:00 AEST

DXP CMS Maintenance (Matrix) - AU customers Oct 3, 2025 20:00 - Oct 4, 2025 02:00 AEST

DXP CMS Maintenance (Matrix) - AU customers Oct 6, 2025 20:00 - Oct 7, 2025 02:00 AEDT

DXP CMS Maintenance (Matrix) - AU customers Oct 7, 2025 20:00 - Oct 8, 2025 02:00 AEDT

DXP CMS Maintenance (Matrix) - AU customers Oct 8, 2025 20:00 - Oct 9, 2025 02:00 AEDT

DXP CMS Maintenance (Matrix) - AU customers Oct 9, 2025 20:00-23:00 AEDT

DXP CMS Maintenance (Matrix) - AU customers Oct 10, 2025 20:00 - Oct 11, 2025 12:00 AEDT

SAC DC - Reduced Power Resiliency Oct 20, 2025 23:00 - Oct 25, 2025 09:00 AEDT

Past Incidents

EMEA DXP Matrix Maintenance Sep `22`, `2025` `10:00`-`15:00` AEST

DXP CMS Maintenance (Matrix) - AU customers Sep `29`, `2025` `20:00` - Sep `30`, `2025` `02:00` AEST

DXP CMS Maintenance (Matrix) - AU customers Sep `30`, `2025` `20:00` - Oct `1`, `2025` `02:00` AEST

Network Maintenance Ash Data Centre Oct `1`, `2025` `05:00`-`09:00` AEST

DXP CMS Maintenance (Matrix) - AU customers Oct `1`, `2025` `20:00` - Oct `2`, `2025` `02:00` AEST

DXP CMS Maintenance (Matrix) - AU customers Oct `2`, `2025` `20:00` - Oct `3`, `2025` `02:00` AEST

DXP CMS Maintenance (Matrix) - AU customers Oct `3`, `2025` `20:00` - Oct `4`, `2025` `02:00` AEST

DXP CMS Maintenance (Matrix) - AU customers Oct `6`, `2025` `20:00` - Oct `7`, `2025` `02:00` AEDT

DXP CMS Maintenance (Matrix) - AU customers Oct `7`, `2025` `20:00` - Oct `8`, `2025` `02:00` AEDT

DXP CMS Maintenance (Matrix) - AU customers Oct `8`, `2025` `20:00` - Oct `9`, `2025` `02:00` AEDT

DXP CMS Maintenance (Matrix) - AU customers Oct `9`, `2025` `20:00`-`23:00` AEDT

DXP CMS Maintenance (Matrix) - AU customers Oct `10`, `2025` `20:00` - Oct `11`, `2025` `12:00` AEDT

SAC DC - Reduced Power Resiliency Oct `20`, `2025` `23:00` - Oct `25`, `2025` `09:00` AEDT