All Systems Operational

Squiz Cloud Hosted Instances Operational
Squiz SaaS Hosted Instances Operational
Squiz Funnelback Hosted Instances Operational
Squiz Edge Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

SAC DC - Reduced Power Resiliency Oct 20, 2025 23:00 - Oct 25, 2025 09:00 AEDT

Dear Customer,

SQUIZ wishes to notify you that 3rd party scheduled upgrade work on the power infrastructure will be carried out in our Sacramento data centre.

This is not expected to be service impacting, but our Power resiliency will be reduced during this Hazard Window.

Date: 20-24 October 2025


START DATE and TIME: 10/20/2025 @ 06:00 PT

END DATE and TIME: 10/24/2025 @ 16:00 PT

Expected Duration: 5 Days

Impact: No service impact expected. Power resiliency will be reduced for the duration of this window.

Should you have any questions, please contact us via MySquiz.

Posted on Oct 20, 2025 - 23:00 AEDT

Connect AU platform maintenance Oct 23, 2025 19:00 - Oct 24, 2025 03:00 AEDT

Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on Connect instances in the AU region.

Date: 23 Oct 2025

Maintenance Window Start: 19:00 AEST

Maintenance Window End: 03:00 AEST

Expected Duration: 8 Hours

Impact: In our continuous efforts to enhance system performance and reliability, we are planning a scheduled maintenance to migrate data and processes within the AU region to new infrastructure. This strategic move aims to optimise our service quality and ensure greater resilience and scalability.

During the maintenance, all integration flows will be temporarily suspended and will resume once the migration is complete. Throughout the migration process, all messages will be seamlessly redirected to the new infrastructure.

Should you have any questions, please contact us via My.Squiz.Net

Posted on Oct 16, 2025 - 15:44 AEDT

Funnelback DXP Maintenance EMEA Oct 27, 2025 12:00-16:00 AEDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 2025 - 14:26 AEDT
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP Search that may cause a degradation to your service using Funnelback DXP Admin

Date: 27 OCT 2025

Maintenance Window Start: 01:00AM UTC

Maintenance Window End: 05:00AM UTC

Expected Duration: 4 Hours

Impact: During this window, we expect the Admin interface to be down for up to 1 hour while upgrades are applied, additionally we expect Push collection documents attempted to have been pushed during this window to need to be replayed. We do not expect any impacts to the system's ability to respond to search queries. All requests and search pages will remain in operation throughout the update period.

Should you have any questions, please contact Squiz Customer Care.

Oct 17, 2025 - 14:10 AEDT

Funnelback DXP Maintenance AMERICA Oct 27, 2025 17:00-20:00 AEDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 2025 - 15:02 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 2025 - 14:26 AEDT
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP Search that may cause a degradation to your service using Funnelback DXP Admin

Date: 27 OCT 2025

Maintenance Window Start: 02:00AM EST

Maintenance Window End: 05:00AM EST

Expected Duration: 3 Hours

Impact: During this window, we expect the Admin interface to be down for up to 1 hour while upgrades are applied, additionally we expect Push collection documents attempted to have been pushed during this window to need to be replayed. We do not expect any impacts to the system's ability to respond to search queries. All requests and search pages will remain in operation throughout the update period.

Should you have any questions, please contact Squiz Customer Care.

Oct 17, 2025 - 14:13 AEDT

Funnelback DXP Maintenance APAC Oct 27, 2025 21:00-23:00 AEDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 2025 - 14:55 AEDT
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP Search that may cause a degradation to your service using Funnelback DXP Admin

Date: 27 OCT 2025

Maintenance Window Start: 09:00PM AEDT

Maintenance Window End: 11:00PM AEDT

Expected Duration: 2 Hours

Impact: During this window, we expect the Admin interface to be down for up to 1 hour while upgrades are applied, additionally we expect Push collection documents attempted to have been pushed during this window to need to be replayed. We do not expect any impacts to the system's ability to respond to search queries. All requests and search pages will remain in operation throughout the update period.

Should you have any questions, please contact Squiz Customer Care.

Oct 17, 2025 - 14:24 AEDT

Network Maintenance Newbury Datacenter Oct 31, 2025 07:00-11:00 AEDT

Dear Customer,

Squiz wishes to notify you that our Data Centre Provider will be performing Core Network Upgrades that will affect Services hosted within the SquizCloud Newbury Data Centre.

This will affect our network connectivity external to the Newbury DC for 30 minutes during this window.

Services hosted within the Newbury DC will lose Internet connectivity for up to 30 minutes.

Should you have any questions, please contact Squiz Customer Care.

Posted on Oct 16, 2025 - 01:28 AEDT
Oct 19, 2025

No incidents reported today.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Resolved - This incident has been resolved.
Oct 17, 20:02 AEDT
Monitoring - A fix has been implemented and we are monitoring the results
Oct 17, 19:54 AEDT
Identified - The issue has been identified and a fix is being implemented.
Oct 17, 19:54 AEDT
Investigating - We are currently investigating an issue with our Squiz Cloud UK DC.
Oct 17, 19:49 AEDT
Oct 16, 2025
Resolved - This incident has been resolved
Oct 16, 02:54 AEDT
Monitoring - We have identified the source of the issue and have implemented a fix and are currently monitoring the situation
Oct 16, 02:46 AEDT
Investigating - We are currently investigating an issue affecting Funnelback services for some customers in our UK datacenter
Oct 16, 02:38 AEDT
Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025
Completed - The scheduled maintenance has been completed.
Oct 13, 22:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 20:00 AEDT
Scheduled - Emergency network maintenance will be carried out within our Sydney DC.

No service impact is expected, but there is a small risk associated with this work. In the unlikely event of encountering any problems, a rollback plan is in place.

Oct 9, 06:22 AEDT
Oct 12, 2025

No incidents reported.

Oct 11, 2025
Completed - The scheduled maintenance has been completed.
Oct 11, 12:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 20:00 AEDT
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP CMS (Matrix) Content Management System that may cause a degradation to your service.

Dates: 29 September 2025 AEST - 11 October 2025 AEST (excluding weekend dates 4th-5th and 5th-6th)

Maintenance Window Start: 20:00 AEST

Maintenance Window End: 02:00 AEST

Expected Duration: 90 min per customer instance, 6 Hours total maintenance period per day.

Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application might not be available and or service degraded. Uncached content may not be available during this time.

Should you have any questions, please contact Squiz Customer Care.

Sep 15, 14:08 AEST
Oct 10, 2025
Oct 9, 2025
Completed - The scheduled maintenance has been completed.
Oct 9, 23:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 20:00 AEDT
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP CMS (Matrix) Content Management System that may cause a degradation to your service.

Dates: 29 September 2025 AEST - 11 October 2025 AEST (excluding weekend dates 4th-5th and 5th-6th)

Maintenance Window Start: 20:00 AEST

Maintenance Window End: 02:00 AEST

Expected Duration: 90 min per customer instance, 6 Hours total maintenance period per day.

Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application might not be available and or service degraded. Uncached content may not be available during this time.

Should you have any questions, please contact Squiz Customer Care.

Sep 15, 13:34 AEST
Completed - The scheduled maintenance has been completed.
Oct 9, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 20:00 AEDT
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP CMS (Matrix) Content Management System that may cause a degradation to your service.

Dates: 29 September 2025 AEST - 11 October 2025 AEST (excluding weekend dates 4th-5th and 5th-6th)

Maintenance Window Start: 20:00 AEST

Maintenance Window End: 02:00 AEST

Expected Duration: 90 min per customer instance, 6 Hours total maintenance period per day.

Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application might not be available and or service degraded. Uncached content may not be available during this time.

Should you have any questions, please contact Squiz Customer Care.

Sep 15, 13:34 AEST
Oct 8, 2025
Completed - The scheduled maintenance has been completed.
Oct 8, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:00 AEDT
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP CMS (Matrix) Content Management System that may cause a degradation to your service.

Dates: 29 September 2025 AEST - 11 October 2025 AEST (excluding weekend dates 4th-5th and 5th-6th)

Maintenance Window Start: 20:00 AEST

Maintenance Window End: 02:00 AEST

Expected Duration: 90 min per customer instance, 6 Hours total maintenance period per day.

Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application might not be available and or service degraded. Uncached content may not be available during this time.

Should you have any questions, please contact Squiz Customer Care.

Sep 15, 13:33 AEST
Oct 7, 2025
Completed - The scheduled maintenance has been completed.
Oct 7, 02:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 20:00 AEDT
Scheduled - Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on DXP CMS (Matrix) Content Management System that may cause a degradation to your service.

Dates: 29 September 2025 AEST - 11 October 2025 AEST (excluding weekend dates 4th-5th and 5th-6th)

Maintenance Window Start: 20:00 AEST

Maintenance Window End: 02:00 AEST

Expected Duration: 90 min per customer instance, 6 Hours total maintenance period per day.

Impact: During the maintenance window, your CMS (Matrix) editor functionality on your CMS (Matrix) application might not be available and or service degraded. Uncached content may not be available during this time.

Should you have any questions, please contact Squiz Customer Care.

Sep 15, 13:32 AEST
Oct 6, 2025
Oct 5, 2025

No incidents reported.