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Maintenance

Scheduled Maintenance

[Sydney VPN clients] Squiz Cloud Scheduled Maintenance - VPN Firewalls - 12/Feb/2021 Feb 12, 22:00 - Feb 13, 06:00 AEDT

NOTE: This maintenance only impacts clients with IPSEC VPN Tunnels to Squiz. All clients in question will have already received email notifications of this work. If you have not received a notification, your services are not impacted.

Location: GlobalSwitch Data Centre (Sydney)

Maintenance Window: 12 Feb 2021 22:00 AEDT - 13 Feb 2021 06:00 AEDT

Work description:

As a result of a recent vendor security advisory, Squiz will be applying the latest security and performance patches to VPN firewalls in our Sydney data centre.

Predicted Impact:

For up to 30 minutes during the above maintenance window, IPSEC VPN Tunnels between clients and the Squiz Sydney data centre will be unavailable.

Please note that:

- the impact only applies to a 30 minute period within the above maintenance window - the VPN will not be down for the entire window.

- DR IPSEC VPN tunnels to our Melbourne data centre will not be impacted.

If you have any queries regarding this maintenance, please contact your Squiz account representative or support@squiz.net for more information.
Posted on Jan 18, 14:18 AEDT

Past Incidents

Jan 22, 2021

No incidents reported today.

Jan 21, 2021

Squiz Cloud Incident - 20200120

Resolved - The service issue with Squiz Cloud hosted instances has been rectified and all services have been restored. We are continuing to monitor the situation closely to ensure services remain fully operational.

If you are still experiencing issues, please contact Squiz Support.
Jan 21, 00:16 AEDT

Identified - We have identified the service issue with some of the UK Squiz Cloud hosted instances. Our technical teams are working to rectify the issue as quickly as possible.

We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.

Current ETA to next update: 15 mins
Jan 21, 00:08 AEDT

Investigating - Some of the UK customers may be experiencing service issues with Squiz Cloud hosted instances. We are currently investigating the issue.

We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.

Current ETA next update: 10 mins
Jan 20, 23:57 AEDT

Jan 20, 2021

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

intermediate certificate issues - 15/01/2021

Resolved - Squiz has identified and resolved an issue with some SSL certificates in which an intermediate certificate has been revoked by an upstream provider, outside of Squiz control.

This was only affecting some Squiz Clients and as mentioned, only users with Chrome were experiencing issues.
Squiz teams have deployed a fix for affected clients.

If you are still seeing SSL certificate errors in the Chrome browser, please raise a ticket with Squiz Support via the normal channels.
The incident is now resolved. If you have any questions, please contact Squiz Support.
Jan 15, 16:02 AEDT

Update - Squiz has identified an issue with some SSL certificates in which an intermediate certificate has been revoked by an upstream provider, outside of Squiz control.

This is only affecting some Squiz Clients and as mentioned, only users with Chrome are experiencing issues.

Squiz teams have deployed a fix for affected clients who use the Squiz Edge CDN.

For affected customers who do not use Squiz Edge our ETR is estimated to be up to 30 minutes as we identify and replace affected certificates.

The next update will be in 30 minutes to StatusPage. If you have any questions, please contact Squiz Support.
Jan 15, 15:29 AEDT

Update - Squiz has identified an issue with some SSL certificates in which an intermediate certificate has been revoked by an upstream provider, outside of Squiz control.

This is only affecting some Squiz Clients and as mentioned, only users with Chrome are experiencing issues.

Squiz teams have deployed a fix for affected clients who use the Squiz Edge CDN. The fix is rolling out to our production nodes now and should be fully propagated within 15 minutes.

For affected customers who do not use Squiz Edge our ETR is estimated to be up to 60 minutes as we identify and replace affected certificates.

The next update will be in 30 minutes to StatusPage. If you have any questions, please contact Squiz Support.
Jan 15, 15:02 AEDT

Update - Squiz has identified an issue with some SSL certificates in which an intermediate certificate has been revoked by an upstream provider, outside of Squiz control.

This is only affecting some Squiz Clients and as mentioned, only users with Chrome are experiencing issues.

Squiz teams are currently deploying a fix for affected clients who use the Squiz Edge CDN. ETR for affected Edge clients is 45 minutes.

For affected customers who do not use Squiz Edge our ETR is estimated to be up to 90 minutes.

The next update will be in 30 minutes to StatusPage. If you have any questions, please contact Squiz Support.
Jan 15, 14:34 AEDT

Update -

Squiz has identified an issue with some SSL certificates in which an intermediate certificate has been revoked by an upstream provider, outside of Squiz control. This appears to be only affecting some Chrome users at this stage.

Squiz teams are currently testing a fix before rolling out to affected certificates. ETR is currently unknown.

The next update will be in 15 minutes to StatusPage. If you have any questions, please contact Squiz Support.
Jan 15, 14:13 AEDT

Update - Squiz has identified an issue with some SSL certificates in which an intermediate certificate has been revoked by an upstream provider, outside of Squiz control. This appears to be only affecting some Chrome users at this stage.

Squiz teams are currently testing a fix before rolling out to affected certificates. ETR is currently unknown.

The next update will be in 15 minutes to StatusPage. If you have any questions, please contact Squiz Support.

Jan 15, 13:56 AEDT

Identified - Squiz has identified an issue with some SSL certificates in which an intermediate certificate has been revoked by an upstream provider, outside of Squiz control. This appears to be only affecting some Chrome users at this stage.

Our Team is working on a fix now.

The next update will be in 15 minutes to StatusPage. If you have any questions, please contact Squiz Support.
Jan 15, 13:40 AEDT

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.