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Operational
Degraded Performance
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Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification - Connect AU platform maintenance Feb 10, 2026 21:00 - Feb 11, 2026 03:00 AEDT

Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on Connect instances in the AU region.

Date: 10 Feb, 2026

Maintenance Window Start: 20:00 AEST

Maintenance Window End: 02:00 AEST

Expected Duration: 6 hours

Possible Interruptions:

During the maintenance, all integration flows will be temporarily suspended and will resume once the maintenance is complete. After this process, all messages will be seamlessly redirected to the newly upgraded nodes.

Please be aware that during the suspension period, you may see records about container errors on the Containers page - this is expected behaviour.

To prevent any disruptions to the maintenance process, our team will disable the Frontend UI to avoid user actions that could interfere with the maintenance.

Updated IP Whitelisting for AU Instance:

As part of the maintenance, a new outbound IP will be added for the AU connect instance. This is in addition to current IP address (150.230.13.105).

Please have the following IP address added to your firewall whitelist: 192.9.169.158

We are committed to minimizing any impact on your operations and will work diligently to complete the maintenance as swiftly as possible. This maintenance will help ensure a more robust and efficient system, enhancing the overall user experience and reliability of our services.

Posted on Jan 15, 2026 - 12:26 AEDT

Maintenance Notification - Connect US platform maintenance Feb 17, 2026 20:00 - Feb 18, 2026 00:00 AEDT

Dear Customer,

Squiz wishes to notify you that scheduled maintenance work will be carried out on Connect instances in the US region.

Date: 17 Feb, 2026

Maintenance Window Start: 04:00 EST

Maintenance Window End: 08:00 EST

Expected Duration: 4 Hours

Possible Interruptions:

During the maintenance, all integration flows will be temporarily suspended and will resume once the maintenance is complete. After this process, all messages will be seamlessly redirected to the newly upgraded nodes.

Please be aware that during the suspension period, you may see records about container errors on the Containers page - this is expected behaviour.

To prevent any disruptions to the maintenance process, our team will disable the Frontend UI to avoid user actions that could interfere with the maintenance.

Updated IP Whitelisting for US Instance:

As part of the maintenance, a new outbound IP will be added for the US connect instance. This is in addition to current IP address (193.122.172.111)

Please have the following IP address added to your firewall whitelist: 157.151.204.47

We are committed to minimizing any impact on your operations and will work diligently to complete the maintenance as swiftly as possible. This maintenance will help ensure a more robust and efficient system, enhancing the overall user experience and reliability of our services.

Posted on Jan 15, 2026 - 12:33 AEDT
Feb 8, 2026

No incidents reported today.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Completed - The scheduled maintenance has been completed.
Jan 29, 12:51 AEDT
Verifying - Verification is currently underway for the maintenance items.
Jan 29, 12:51 AEDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 29, 12:50 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 12:00 AEDT
Scheduled - Dear Customer,

We will perform emergency database maintenance for our EMEA DXP Matrix customers.

Our engineering team is working to complete this work as quickly as possible.

Date: 2026-01-29

Maintenance Window Start: 01:00 UTC

Maintenance Window End: 02:00 UTC

Expected Duration: 1 hour

Impact: Users may experience intermittent connectivity or performance degradation when accessing the Admin UI for EMEA Matrix instances. Other regions are not affected.

Jan 29, 09:43 AEDT
Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.