All Systems Operational
Scheduled Maintenance
Sydney Compute & Network Upgrade Apr 11, 00:00-05:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 17:25 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 17:24 AEDT
Scheduled - During this maintenance window, Squiz will be upgrading our Sydney Data Centre capacity.

This work involves upgrades to both our compute servers and the underlying network subsystem.

Expected Impact:

For solutions utilising Squiz's Squiz Edge & Disaster Recovery platform:

Site Traffic will automatically be redirected to your DR site. Web sites will remain online, however form submissions and site edits will not be available for up to 120 minutes, however every effort will be made to reduce the actual outage window.

For solutions NOT utilising Squiz's Squiz Edge and & Disaster Recovery platform:

During this maintenance window, sites primarily hosted in Squiz's Sydney Data Centre will experience downtime and visitors to your site will receive timeout messages. This downtime may last for up to 120 minutes, however every effort will be made to reduce the actual outage window. Unfortunately due to the nature of this work we are unable to display a maintenance page for sites not utilising Squiz's Edge platform, because the physical hardware underlying your VM will be down.

If you have any queries regarding this maintenance, please contact your Squiz account representative or support@squiz.net for more information.
Mar 12, 17:22 AEDT
Sydney Storage Upgrade Apr 27, 00:00-05:00 AEST
** Please note this replaces the incorrectly published the maintenance event scheduled for the 27th of March 2020, there will be no maintenance occurring on the 27th of March. Apologies for any inconvenience or confusion caused by this error. **

Impact time: 5 minutes (expected) to 120 minutes (maximum)

Location: Globalswitch Data Centre (Ultimo, Sydney)

Work description: During the maintenance window, Squiz will be applying the latest security and performance patches to our Sydney storage subsystem.

Predicted Impact:
For solutions utilising Squiz's Squiz Edge & Disaster Recovery platform:
During the above maintenance window, traffic will automatically be redirected to your DR site. Your site will remain online, however Matrix form submissions and site edits will be unavailable.
Your site will remain on DR for up to 5 minutes while the storage subsystem is restarted, however there is a small risk that virtualisation services may also need to be restarted. Should this occur, the time on DR without editing and Matrix form submission will be extended to 120 minutes.

For solutions NOT utilising Squiz's Squiz Edge and & Disaster Recovery platform:
During the above maintenance window, your site will experience downtime and visitors to your site will receive timeout messages.
The downtime is expected to last for 5 minutes while the storage subsystem is restarted, however there is a small risk that virtualisation services may also need to be restarted. Should this occur, up to 120 minutes downtime will be required.

In the interests of transparency, we are issuing this notice to cover the full 120 minutes in the unlikely event of a worst-case scenario. Unfortunately due to the nature of this work we are unable to display a maintenance page, because the physical hardware underlying your VM will be down.

If you have any queries regarding this maintenance, please contact your Squiz account representative or support@squiz.net for more information.
Posted on Mar 17, 09:21 AEDT
Impact time: Up to 60 minutes

Location: Globalswitch Data Centre (Ultimo, Sydney)

Work description: During the above maintenance window, Squiz will be applying the latest security and performance patches to our Sydney network subsystem.

Predicted Impact:

For solutions utilising Squiz's Squiz Edge & Disaster Recovery platform:
During the above maintenance window, traffic will be automatically served from your DR system. Your site will remain available, however form submissions and site edits will be unavailable. The downtime is expected to last for up to 60 minutes.

Should you wish to display a maintenance page during this period, please contact support@squiz.net and we can arrange this for you.

For solutions NOT utilising Squiz's Squiz Edge and & Disaster Recovery platform:
During the above maintenance window, your site will experience downtime and visitors to your site will receive timeout messages. The downtime is expected to last for up to 60 minutes.

Unfortunately due to the nature of this work we are unable to display a maintenance page, because the physical hardware underlying your VM will be down.

If you have any queries regarding this maintenance, please contact your Squiz account representative or support@squiz.net for more information.
Posted on Mar 17, 09:29 AEDT
Sydney Network Patching Aug 31, 00:00-05:00 AEST
Impact time: Up to 60 minutes

Location: Globalswitch Data Centre (Ultimo, Sydney)

Work description: During the above maintenance window, Squiz will be applying the latest security and performance patches to our Sydney network subsystem.

Predicted Impact:
For solutions utilising Squiz's Squiz Edge & Disaster Recovery platform:
During the above maintenance window, traffic will be automatically served from your DR system. Your site will remain available, however form submissions and site edits will be unavailable. The downtime is expected to last for up to 60 minutes.

Should you wish to display a maintenance page during this period, please contact support@squiz.net and we can arrange this for you.

For solutions NOT utilising Squiz's Squiz Edge and & Disaster Recovery platform:
During the above maintenance window, your site will experience downtime and visitors to your site will receive timeout messages. The downtime is expected to last for up to 60 minutes.

Unfortunately due to the nature of this work we are unable to display a maintenance page, because the physical hardware underlying your VM will be down.

If you have any queries regarding this maintenance, please contact your Squiz account representative or support@squiz.net for more information.
Posted on Mar 17, 09:33 AEDT
Past Incidents
Apr 8, 2020

No incidents reported today.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Resolved - This incident has been resolved.
Mar 27, 13:28 AEDT
Update - [Comment from Opsgenie]Thomas Smith noted: "

Status: Resolved

This service issue has now been resolved. If your Squiz Cloud hosted instance was affected a report will be forwarded to your nominated contact within 7 business days. If you do not receive the report, please contact Squiz Support.

" on alert: "[JiraServiceDesk] Squiz Cloud Incident - 2020-03-27"
Mar 27, 13:26 AEDT
Update - [Comment from Opsgenie]Thomas Smith noted: "

Status: Monitoring

The service issue with Squiz Cloud hosted instances has been rectified and all services have been restored. We are continuing to monitor the situation closely to ensure services remain fully operational.

If you are still experiencing issues, please contact Squiz Support.

" on alert: "[JiraServiceDesk] Squiz Cloud Incident - 2020-03-27"
Mar 27, 13:06 AEDT
Investigating -

US customers may be experiencing service issues with Squiz Cloud hosted instances. We are currently investigating the issue.

We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.

Current ETA to resolution: 30 mins


Mar 27, 12:47 AEDT
Mar 26, 2020
Completed - The scheduled maintenance has been completed.
Mar 26, 22:38 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:00 AEDT
Scheduled - To better handle high traffic load on Squiz Edge nodes in Sydney, Squiz will be updating Squiz Edge nodes configuration during this emergency maintenance window. No impact to any services is expected.
Mar 26, 18:00 AEDT
Resolved - This incident has been resolved.
Mar 26, 12:49 AEDT
Update - [Comment from Opsgenie]Thomas Smith noted: "

Status: Resolved

This service issue has now been resolved. If your Squiz Cloud hosted instance was affected a report will be forwarded to your nominated contact within 7 business days. If you do not receive the report, please contact Squiz Support.

" on alert: "[JiraServiceDesk] Squiz Cloud Incident - 20200326"
Mar 26, 12:45 AEDT
Update - [Comment from Opsgenie]Thomas Smith noted: "

Status: Monitoring

The service issue with Squiz Cloud hosted instances has been rectified and all services have been restored. We are continuing to monitor the situation closely to ensure services remain fully operational.

If you are still experiencing issues, please contact Squiz Support.

" on alert: "[JiraServiceDesk] Squiz Cloud Incident - 20200326"
Mar 26, 12:35 AEDT
Update - [Comment from Opsgenie]Thomas Smith noted: "

Status: Rectification

We have identified the service issue with AU Squiz Cloud hosted instances. Our technical teams are working to rectify the issue as quickly as possible.

We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.

Current ETA to resolution: ETA 10 Mins

" on alert: "[JiraServiceDesk] Squiz Cloud Incident - 20200326"
Mar 26, 12:33 AEDT
Investigating -

AU customers may be experiencing service issues with Squiz Cloud hosted instances. We are currently investigating the issue.

We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.

Current ETA to resolution: 30 mins


Mar 26, 12:16 AEDT
Mar 25, 2020
Resolved - This incident has been resolved.
Mar 25, 18:53 AEDT
Update - [Comment from Opsgenie]Thomas Smith noted: "

Status: Resolved

This service issue has now been resolved. If your Squiz Cloud hosted instance was affected a report will be forwarded to your nominated contact within 7 business days. If you do not receive the report, please contact Squiz Support.

" on alert: "[JiraServiceDesk] Squiz Cloud Incident - 2020/03/25"
Mar 25, 18:47 AEDT
Update - [Comment from Opsgenie]Thomas Smith noted: "

Status: Monitoring

The service issue with Squiz Cloud hosted instances has been rectified and all services have been restored. We are continuing to monitor the situation closely to ensure services remain fully operational.

If you are still experiencing issues, please contact Squiz Support.

" on alert: "[JiraServiceDesk] Squiz Cloud Incident - 2020/03/25"
Mar 25, 18:20 AEDT
Update - [Comment from Opsgenie]Thomas Smith noted: "


We believe the outage is over and all services have returned to normal, we are still working to bring more capacity online immediately.

" on alert: "[JiraServiceDesk] Squiz Cloud Incident - 2020/03/25"
Mar 25, 18:10 AEDT
Update - [Comment from Opsgenie]Thomas Smith noted: "

Status: Investigating

We are continuing to investigate a service issue affecting AU customers with Squiz Cloud hosted instances.

We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.

Current ETA to resolution:30 mins

" on alert: "[JiraServiceDesk] Squiz Cloud Incident - 2020/03/25"
Mar 25, 17:57 AEDT
Update - [Comment from Opsgenie]Andrew Sharpe noted: "Status: Investigating

We are continuing to investigate a service issue affecting some customers with Squiz Cloud hosted instances.

We will post further updates as soon as they become available to [https://status.squiz.cloud/]. If you have any questions, please contact Squiz Support. " on alert: "[JiraServiceDesk] Squiz Cloud Incident - 2020/03/25"
Mar 25, 17:56 AEDT
Investigating -

AU customers may be experiencing service issues with Squiz Cloud hosted instances. We are currently investigating the issue.

We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.

Current ETA to resolution: 1 hour


Mar 25, 17:34 AEDT