Squiz Status

Mar 29, 2023

No incidents reported today.

Mar 28, 2023

Squiz Cloud Incident - 27th March 2023

Resolved - Service is now fully restored. Squiz is continuing to closely monitor for issues.
Mar 28, 01:23 AEDT

Monitoring - We are seeing all our services up and healthy. Squiz is still monitoring the situation closely. Some AU clients may still be seeing degradation in performance.
Mar 28, 00:12 AEDT

Update - Squiz services have been restored. Squiz is treating the incident as on-going and is continuing to monitor the situation. Note some AU customers may still be seeing degradation in performance.
Mar 27, 22:45 AEDT

Identified - Squiz monitoring has detected the issue has returned. Squiz currently investigating the situation
Mar 27, 21:40 AEDT

Update - Squiz services are now restored and we are currently closely monitoring the issue. More information on this issue will be available in the coming days via a Post Incident Report.
Mar 27, 20:58 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 19:51 AEDT

Update - We are currently addressing an identified issue impacting our Edge system performance. Multiple Squiz teams are currently investigating.
Mar 27, 19:28 AEDT

Identified - We are currently addressing an identified issue impacting our Edge system performance.
Mar 27, 19:10 AEDT

Investigating - Squiz monitoring has detected a degradation of service incident that is affecting Squiz Cloud customers. Multiple Squiz teams are currently investigating. We are responding to a monitored event.
Mar 27, 19:06 AEDT

Mar 27, 2023

Mar 26, 2023

Squiz Cloud Incident - 26 March 2023

Resolved - We are pleased to confirm that the previously reported issue affecting our system has been successfully resolved. Our team implemented corrective measures and closely monitored the situation, which led to significant improvements and the cessation of alerts. We will continue to keep a watchful eye on the system to ensure optimal performance and stability. We appreciate your patience and understanding during this time and apologise for any inconvenience caused.
Mar 26, 22:32 AEDT

Update - Squiz is seeing the majority of customers impacted by the incident as now resolved and we are continuing to monitoring the situation.
Mar 26, 21:53 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 21:12 AEDT

Update - Squiz has applied mitigating steps and services are now beginning recover. Squiz is continuing to monitoring the situation.
Mar 26, 21:09 AEDT

Identified - We are currently addressing an identified issue impacting our Edge system performance.
Mar 26, 20:36 AEDT

Investigating - Squiz monitoring has detected a degradation of service incident that is affecting Squiz Cloud customers. Multiple Squiz teams are currently investigating.
Mar 26, 20:29 AEDT

Major Incident March 25, 2023

Resolved - We are pleased to confirm that the previously reported issue affecting the performance of our Edge system has been successfully resolved. Our team implemented corrective measures and closely monitored the situation, which led to significant improvements and the cessation of alerts. We will continue to keep a watchful eye on the system to ensure optimal performance and stability. We appreciate your patience and understanding during this time and apologise for any inconvenience caused.
Mar 26, 04:37 AEDT

Monitoring - We are presently addressing a detected problem affecting the performance of our Edge system. Measures have been implemented, and we are noticing improvements. For now, alerts have ceased, and we are keeping a close eye on the situation.
Mar 26, 04:31 AEDT

Update - We are currently addressing an identified issue impacting our Edge system performance. Multiple Squiz teams are currently investigating.

A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.
Mar 26, 04:16 AEDT

Identified - Squiz monitoring has detected a degradation of service incident that is affecting Squiz Cloud customers.
Multiple Squiz teams are currently investigating.
A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.
Mar 26, 03:49 AEDT

Update - We are continuing to investigate this issue.
Mar 26, 03:31 AEDT

Investigating - We are currently investigating issues at the Sydney datacenter
Mar 26, 03:19 AEDT

Squiz Cloud Incident - 25 March 2023

Resolved - We are pleased to confirm that the previously reported issue affecting the performance of our Edge system has been successfully resolved. Our team implemented corrective measures and closely monitored the situation, which led to significant improvements and the cessation of alerts. We will continue to keep a watchful eye on the system to ensure optimal performance and stability. We appreciate your patience and understanding during this time and apologise for any inconvenience caused.
Mar 26, 00:05 AEDT

Monitoring - We are presently addressing a detected problem affecting the performance of our Edge system. Measures have been implemented, and we are noticing improvements. For now, alerts have ceased, and we are keeping a close eye on the situation.
Mar 25, 22:20 AEDT

Update - We are currently addressing an identified issue impacting our Edge system performance. Steps have been taken and we are observing improvements. A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes
Mar 25, 22:03 AEDT

Identified - We are currently addressing an identified issue impacting our Edge system performance. A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.
Mar 25, 21:48 AEDT

Update - Squiz monitoring has detected a degradation of service incident that is affecting Squiz Cloud customers. Multiple Squiz teams are currently investigating.

A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.
Mar 25, 21:34 AEDT

Update - Squiz monitoring has detected a degradation of service incident that is affecting Squiz Cloud customers. Multiple Squiz teams are currently investigating.

A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.
Mar 25, 21:19 AEDT

Update - Squiz monitoring has detected a degradation of service incident that is affecting Squiz Cloud customers. Multiple Squiz teams are currently investigating.

A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.
Mar 25, 21:06 AEDT

Update - Squiz monitoring has detected a degradation of service incident that is affecting Squiz Cloud customers. Multiple Squiz teams are currently investigating.

A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.
Mar 25, 20:50 AEDT

Update - Squiz monitoring has detected a degradation of service incident that is affecting Squiz Cloud customers. Multiple Squiz teams are currently investigating.

A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.
Mar 25, 20:35 AEDT

Update - Squiz monitoring has detected a degradation of service incident that is affecting Squiz Cloud customers. Multiple Squiz teams are currently investigating.

A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.
Mar 25, 20:21 AEDT

Update - Squiz monitoring has detected a degradation of service incident that is affecting Squiz Cloud customers. Multiple Squiz teams are currently investigating.

A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.
Mar 25, 20:03 AEDT

Investigating - Squiz monitoring has detected a degradation of service incident that is affecting Squiz Cloud customers. Multiple Squiz teams are currently investigating.

A further update will be provided via https://status.squiz.cloud in 15 minutes, or earlier if the situation or information changes.
Mar 25, 19:49 AEDT

Mar 25, 2023

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Major Incident - Matrix admin backend/Intranet timeout - Some AU customers - 22nd March 2023

Resolved - Services have been restored for our impacted customers. We apologise for this degradation of service and thank you for your patience.

The Squiz Technical Engineering team continues to monitor the environment.
Mar 22, 19:06 AEDT

Update - Squiz teams continue to investigate the degradation of service affecting some AU customers.

We will provide with further updates once more information becomes available.
Mar 22, 18:35 AEDT

Investigating - Some AU customers have reported a degradation of service incident that is affecting Matrix admin backend and/or generating timeouts upon logging to the intranet instance. Multiple Squiz teams are currently investigating.
Mar 22, 17:59 AEDT

Mar 21, 2023

No incidents reported.

Mar 20, 2023

Scheduled Maintenance Notification - Sacramento Data Centre - Compute Cluster Upgrade - 20th and 21st March 2023

Completed - Dear Customers,

We would like to inform you that the maintenance activities are now complete and have progressed well. As a result the maintenance window scheduled for tomorrow (21st March) will no longer be required.

Thank you,
Squiz Customer Care
Mar 20, 21:36 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 20:00 AEDT

Scheduled - Dear Customer,

SQUIZ wishes to notify you that a scheduled maintenance work will be carried out on the Compute Cluster hosted in our Sacramento Data Centre that may cause degradation to your services hosted in that data centre.

NOTE - Due to the high number of Virtual Machines (VM’s) hosted in the Sacramento Data Centre, this network change will be performed over two consecutive days.

Dates: 20th and 21st March 2023

Maintenance Window Start: 09:00 GMT

Maintenance Window End: 12:00 GMT

Impact: During the maintenance window we will be shutting down the Virtual Machines (VM’s) hosted in the Sacramento Data Centre and moving them over to a new computer cluster. The Squiz Data Centre team will be on standby and in the case of an unlikely event, the change will be rolled back immediately.

If you have any queries regarding this maintenance, please contact support@squiz.net for more information.

Kind regards,
Squiz Customer Care
Mar 7, 10:37 AEDT

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

Squiz Support Number (Australia) - 16th March 2023

Resolved - Investigations performed have indicated an issue with our external provider. A workaround has been implemented and conducted tests are successful. Our support staff are able to receive calls via the Squiz (Australia) support number +61 1300 077 849 .

The Squiz Infrastructure team continues to monitor the environment.
Mar 16, 12:35 AEDT

Investigating - Dear Customers,

We are experiencing an issue with receiving calls via the Squiz (Australia) support number +61 1300 077 849. Our Infrastructure team is currently investigating this issue.

Work Around
We are reachable via other support numbers (+64) 4 805 0098 from NZ , (+44) 808 267 7849 from UK / Europe , (+1) 877 394 0640 from the US. Alternatively, please reach out to us via MySquiz or via email at support@squiz.net .

We apologise for any inconvenience caused.
Mar 16, 12:25 AEDT

Mar 15, 2023

No incidents reported.