All Systems Operational
Squiz Cloud Hosted Instances Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Newbury firewall replacement Jul 13, 10:00-13:00 AEST
Impact time: Up to 90 minutes

Location: Newbury Data Centre, London

Predicted impact:

- Some DR or development sites will be offline for up to 90 minutes (affected clients have been notified individually)

- Some IPsec VPNs will be offline for up to 90 minutes


Work description:

Our proactive monitoring has identified a risk of upcoming failure on our DR site firewall cluster. As a result, we will be replacing this cluster with new hardware.

The new firewall cluster has been pre-configured, and Squiz Support staff will be performing the following tasks during the above maintenance window:

- Physically disconnecting the existing firewall cluster.
- Physically attaching the new firewall cluster to the network.
- Powering on and activating new firewall cluster.
- Ensuring that all services are up and running correctly.

During this work all traffic to production sites will continue to flow as normal.

If you have any queries regarding this maintenance, please contact your Squiz account representative or support@squiz.net for more information.
Posted on Jun 17, 13:45 AEST
Sydney Network Patching Aug 31, 00:00-05:00 AEST
Impact time: Up to 60 minutes

Location: Globalswitch Data Centre (Ultimo, Sydney)

Work description: During the above maintenance window, Squiz will be applying the latest security and performance patches to our Sydney network subsystem.

Predicted Impact:
For solutions utilising Squiz's Squiz Edge & Disaster Recovery platform:
During the above maintenance window, traffic will be automatically served from your DR system. Your site will remain available, however form submissions and site edits will be unavailable. The downtime is expected to last for up to 60 minutes.

Should you wish to display a maintenance page during this period, please contact support@squiz.net and we can arrange this for you.

For solutions NOT utilising Squiz's Squiz Edge and & Disaster Recovery platform:
During the above maintenance window, your site will experience downtime and visitors to your site will receive timeout messages. The downtime is expected to last for up to 60 minutes.

Unfortunately due to the nature of this work we are unable to display a maintenance page, because the physical hardware underlying your VM will be down.

If you have any queries regarding this maintenance, please contact your Squiz account representative or support@squiz.net for more information.
Posted on Mar 17, 09:33 AEDT
Past Incidents
Jul 12, 2020

No incidents reported today.

Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020
Resolved - The service issue with Squiz Cloud hosted instances has been rectified and all services have been restored. We are continuing to monitor the situation closely to ensure services remain fully operational.

If you are still experiencing issues, please contact Squiz Support.
Jul 7, 02:33 AEST
Investigating - We are continuing to investigate a service issue affecting UK customers with Squiz Cloud hosted instances within the Newbury DC.

The issue has been identified and is related to network connectivity within the Squiz Cloud.

We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.
Jul 7, 01:55 AEST
Identified - We are continuing to investigate a service issue affecting UK customers with Squiz Cloud hosted instances within the Newbury DC.

The issue has been identified and is related to network connectivity within the Squiz Cloud.

We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.
Jul 7, 01:15 AEST
Update - We are continuing to investigate a service issue affecting UK customers with Squiz Cloud hosted instances within the Newbury DC.

The issue has been identified and is related to network connectivity within the Squiz Cloud.

We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.
Jul 7, 01:14 AEST
Update - Transit issues have cleared, however Squiz switch appears to be offline. Squiz suspect local power issues and are organising onsite support.

We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.
Jul 7, 00:25 AEST
Investigating - [UK|US] customers may be experiencing service issues with Squiz Cloud hosted instances. Upstream internet transit issues in Newbury data centre, only DR VMs impacted. Production services are not impacted and Squiz are investigating

We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.
Jul 6, 23:53 AEST
Jul 6, 2020
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020
Completed - This work was cancelled as it is no longer required, there was no impact to any services.
Jun 28, 19:39 AEST
Scheduled - Impact time: Up to 60 minutes

Location: Globalswitch Data Centre (Ultimo, Sydney)

Work description: During the above maintenance window, Squiz will be applying the latest security and performance patches to our Sydney network subsystem.

Predicted Impact:

For solutions utilising Squiz's Squiz Edge & Disaster Recovery platform:
During the above maintenance window, traffic will be automatically served from your DR system. Your site will remain available, however form submissions and site edits will be unavailable. The downtime is expected to last for up to 60 minutes.

Should you wish to display a maintenance page during this period, please contact support@squiz.net and we can arrange this for you.

For solutions NOT utilising Squiz's Squiz Edge and & Disaster Recovery platform:
During the above maintenance window, your site will experience downtime and visitors to your site will receive timeout messages. The downtime is expected to last for up to 60 minutes.

Unfortunately due to the nature of this work we are unable to display a maintenance page, because the physical hardware underlying your VM will be down.

If you have any queries regarding this maintenance, please contact your Squiz account representative or support@squiz.net for more information.
Mar 17, 09:29 AEDT