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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Hazard Notice - Network Maintenance - Australia Sep 27, 22:00 - Sep 28, 02:00 AEST
NOTE: This maintenance only impacts Australian Squiz Cloud clients

Squiz wishes to notify you of planned maintenance work being carried out on Squiz Cloud infrastructure that involves an elevated risk for your service on Squiz Cloud.

Start Time: Sunday 27th September 2020 22:00 AEST
End Time:  Monday 28th September 2020 02:00 AEST
Location:   Globalswitch Data Centre (Sydney)


Predicted impact:

Your site will remain online and available through this work.


Details:

During the above maintenance window, Squiz will be applying the latest security and performance patches to our Sydney core network subsystem.

Specifically, these patches will address the following:

- Recently announced security vulnerabilities in router software
- Potential for network delays on receipt of high levels of specific layer 2 frames
- Network switch bug with the potential to impact performance due to mismatches between software and hardware tables.
- Early warning alerts of degraded network device RAM

Our core network is fully redundant, and only a single piece of equipment will be patched at a time. As devices are patched, traffic to your systems will automatically be diverted through an alternate path.

More information:

If you have any queries regarding this maintenance, please contact your Squiz account representative or support@squiz.net for more information.
Posted on Aug 27, 10:42 AEST
Past Incidents
Sep 21, 2020

No incidents reported today.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Completed - The scheduled maintenance has been completed.
Sep 18, 11:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:00 AEST
Scheduled - NOTE: This maintenance only impacts USA Squiz Cloud clients

Squiz wishes to notify you of planned maintenance work being carried out by the Data Center provider on their own infrastructure. It involves an elevated risk for your service on Squiz Cloud.

Start Time: Thursday, 17th September 2020, 9AM EDT (6AM PDT)
End Time: Thursday, 17th September 2020, 9PM EDT (6PM PDT)
Location: RagingWire Data Centre (Sacramento, USA)

Predicted impact:

Your site will remain online and available through this work.

Details:

During the above maintenance window, our Sacramento data centre provider (RagingWire) will be carrying out maintenance on one of their Internet transit connections and on their internal power distribution units.

We do not expect any impact on your Squiz Cloud services as a result of this work, because:

Our hardware is fully redundant and powered via multiple power rails
The power distribution units will undergo maintenance one at a time.
Squiz have multiple redundant Internet transit links via different providers which will automatically take over as required.
More information:

If you have any queries regarding this maintenance, please contact your Squiz account representative or support@squiz.net for more information.
Sep 9, 18:11 AEST
Sep 17, 2020
Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.

Sep 7, 2020
Resolved - The service issue with the 3rd party DNS provider looks to have been rectified and all services have been restored.



We will continue to monitor the situation closely to ensure services remain fully operational.
Sep 7, 13:11 AEST
Monitoring - The issue has been identified as a problem with a 3rd party DNS provider. This is outside of Squiz's control, but maybe affecting Squiz clients connecting to services hosted on the Squiz Cloud.

We will post updates as soon as they become available. If you have any questions, please contact Squiz Support.
Sep 7, 12:24 AEST