Squiz Status

All Systems Operational

Squiz Cloud Hosted Instances Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sydney Virtualisation and Network Patching Jun 29, 00:00-05:00 AEST

Impact time: Up to 60 minutes

Location: Globalswitch Data Centre (Ultimo, Sydney)

Work description: During the above maintenance window, Squiz will be applying the latest security and performance patches to our Sydney network subsystem.

Predicted Impact:

For solutions utilising Squiz's Squiz Edge & Disaster Recovery platform:
During the above maintenance window, traffic will be automatically served from your DR system. Your site will remain available, however form submissions and site edits will be unavailable. The downtime is expected to last for up to 60 minutes.

Should you wish to display a maintenance page during this period, please contact support@squiz.net and we can arrange this for you.

For solutions NOT utilising Squiz's Squiz Edge and & Disaster Recovery platform:
During the above maintenance window, your site will experience downtime and visitors to your site will receive timeout messages. The downtime is expected to last for up to 60 minutes.

Unfortunately due to the nature of this work we are unable to display a maintenance page, because the physical hardware underlying your VM will be down.

If you have any queries regarding this maintenance, please contact your Squiz account representative or support@squiz.net for more information.
Posted on Mar 17, 09:29 AEDT

Sydney Network Patching Aug 31, 00:00-05:00 AEST

Impact time: Up to 60 minutes

Location: Globalswitch Data Centre (Ultimo, Sydney)

Work description: During the above maintenance window, Squiz will be applying the latest security and performance patches to our Sydney network subsystem.

Predicted Impact:
For solutions utilising Squiz's Squiz Edge & Disaster Recovery platform:
During the above maintenance window, traffic will be automatically served from your DR system. Your site will remain available, however form submissions and site edits will be unavailable. The downtime is expected to last for up to 60 minutes.

Should you wish to display a maintenance page during this period, please contact support@squiz.net and we can arrange this for you.

For solutions NOT utilising Squiz's Squiz Edge and & Disaster Recovery platform:
During the above maintenance window, your site will experience downtime and visitors to your site will receive timeout messages. The downtime is expected to last for up to 60 minutes.

Unfortunately due to the nature of this work we are unable to display a maintenance page, because the physical hardware underlying your VM will be down.

If you have any queries regarding this maintenance, please contact your Squiz account representative or support@squiz.net for more information.
Posted on Mar 17, 09:33 AEDT

Past Incidents

Jun 6, 2020

No incidents reported today.

Jun 5, 2020

No incidents reported.

Jun 4, 2020

No incidents reported.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

Squiz Cloud Incident - 2020/06/02 - 2

Resolved - This service issue has now been resolved. If you require a report, please contact Squiz Support.
Jun 2, 21:47 AEST

Monitoring - The service issue with Squiz Cloud-hosted instances has been rectified and all services have been restored. We are continuing to monitor the situation closely to ensure services remain fully operational.
Only a small number of UK clients been affected.

If you are still experiencing issues, please contact Squiz Support.
Jun 2, 21:22 AEST

Identified - UK customers may be experiencing service issues/slowness with Squiz Cloud-hosted instances. We are currently investigating the issue.

We will post updates as soon as they become available. If you have any questions, please contact Squiz Support.
Jun 2, 20:58 AEST

Squiz Cloud Incident - 2020/06/02

Resolved - This service issue has now been resolved.

If your Squiz Cloud-hosted instance was affected a report will be forwarded to your nominated contact within 7 business days.

If you do not receive the report, please contact Squiz Support.
Jun 2, 16:51 AEST

Monitoring - Squiz and our upstream vendors have rectified the root cause of the service issue in our Sydney Datacenter. Customers should see services return to normal over the next 60 minutes, if not sooner.

We will continue to monitor the situation closely to ensure services remain fully operational.
Squiz will be contacting clients that are still impacted and provide an update as soon as they become possible.

Thank you for your understanding and If you have any questions, please feel free to contact Squiz Support.
Jun 2, 15:13 AEST

Update - Update:
Squiz and our upstream vendors have identified the root cause and are currently working on applying a fix to infrastructure in our Sydney Datacenter.

The current ETA is 60 minutes. Any further updates will be posted via https://status.squiz.cloud/ .

If you have any questions please contact Squiz Support.
Jun 2, 14:08 AEST

Update - Squiz is still working closely with our upstream vendors to resolve this issue, and we will immediately post updates from those teams as soon as they become available.

If you are a Squiz Edge Client and your service is currently heavily impacted, please get in touch with Squiz Support to organise a failover and promotion of your DR instance if it's required.

We'd like to thank you for your understanding and If you have any questions, please contact Squiz Support.

The next update will be via https://status.squiz.cloud/ in 30 minutes unless any new information becomes available.
Jun 2, 13:32 AEST

Update - Squiz is still working closely with our upstream vendors to resolve this issue, and we will immediately post updates from those teams as soon as they become available.

If you are a Squiz Edge Client and your service is currently heavily impacted, please get in touch with Squiz Support to organise a failover and promotion of your DR instance if required.

We'd like to thank you for your understanding and If you have any questions, please contact Squiz Support.
Jun 2, 13:03 AEST

Update - Squiz are still working closely with our upstream vendors to resolve this issue, and we will immediately post updates from those teams as soon as they become available.

If you are a Squiz Edge Client and your service is currently heavily impacted, please get in touch with Squiz Support to organise a failover and promotion of your DR instance if required.

If you have any questions please contact Squiz Support.
The next update will be via https://status.squiz.cloud/ in 30 minutes unless any new information becomes available.

Thank you for your patience,
Jun 2, 12:33 AEST

Update - We still are seeing service degradation for some clients hosted in our Sydney Datacenter. Squiz is continuing to work with our upstream vendors to resolve this issue and will post any updates as soon as they become available.

If you are a Squiz Edge Client and your service is currently heavily impacted, please get in touch with Squiz Support to organise a failover and promotion of your DR instance.

The next scheduled update will be via https://status.squiz.cloud/ in 30 minutes unless any new information becomes available.

We'd like to thank you for your understanding and If you have any questions, please contact Squiz Support.
Jun 2, 12:04 AEST

Update - We still are seeing service degradation for some clients hosted in our Sydney Datacenter. Squiz is continuing to work with our upstream vendors to resolve this issue and will post any updates as soon as they become available.

If you are a Squiz Edge Client and your service is currently heavily impacted, please get in touch with Squiz Support to organise a failover and promotion of your DR instance.

The next scheduled update will be via https://status.squiz.cloud/ in 30 minutes unless any new information becomes available.

Thank you for your understanding and If you have any questions, please contact Squiz Support.
Jun 2, 11:31 AEST

Update - We are still seeing service degradation for some clients hosted in our Sydney Datacenter. Squiz is working with our upstream vendors to resolve this issue and will post any updates as soon as they become available.

If you are a Squiz Edge Client and your service is currently heavily impacted, please get in touch with Squiz Support to organise a failover and promotion of your DR instance.
The next scheduled update will be via https://status.squiz.cloud/ in 30 minutes unless any new information becomes available.

Thank you for your understanding and If you have any questions, please contact Squiz Support.
Jun 2, 11:03 AEST

Update - We are still seeing service degradation for some clients hosted in our Sydney Datacenter. Squiz is still in talks with our upstream vendors to resolve this issue and will post updates as soon as they become available.

If you are a Squiz Edge Client and your service is currently heavily impacted, please get in touch with Squiz Support to organise a fail over and promotion of your DR instance.

The next update will be via https://status.squiz.cloud/ in 30 minutes.
If you have any questions, please contact Squiz Support.
Jun 2, 10:31 AEST

Update - Squiz is still in talks with our upstream vendors to resolve this issue and will post updates as soon as they become available.

  If you have any questions, please contact Squiz Support.  

Current ETA to resolution: 1 Hour
Jun 2, 09:43 AEST

Update - Sydney hosted customers may be experiencing service issues/slowness with their Squiz Cloud-hosted instances. Squiz has identified the issue are in talks with their upstream vendors to resolve this issue.   
We will post updates as soon as they become available. If you have any questions, please contact Squiz Support.
Jun 2, 09:08 AEST

Update - Squiz customers may be experiencing service issues/slowness with Squiz Cloud-hosted instances. We are currently investigating the issue.

We will post updates as soon as they become available. If you have any questions, please contact Squiz Support.

Current ETA to resolution: 30 minutes
Jun 2, 08:55 AEST

Identified - AU customers may be experiencing service issues/slowness with Squiz Cloud-hosted instances. We are currently investigating the issue.

We will post updates as soon as they become available. If you have any questions, please contact Squiz Support.
Jun 2, 08:39 AEST

Emergency Maintenance: Sydney storage update (phase 2)

Completed - The scheduled maintenance has been completed.
Jun 2, 06:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 22:00 AEST

Update - We will be undergoing scheduled maintenance during this time.
May 26, 18:16 AEST

Scheduled - During this maintenance window, Squiz staff will be performing a series of controlled updates on our storage subsystem to align its configuration with recent recommendations from our storage vendor.

This work is being performed as critical emergency maintenance in order to prevent potential future storage outages.

The work being performed does not involve any downtime, will be performed on only a single storage process at a time, and can be easily reverted. No data is being modified as part of this work - it is purely limited to storage management software.

As always, Squiz will be monitoring your service throughout the maintenance window and any issues will be addressed immediately.

If you have any queries regarding this maintenance, please contact your Squiz account representative or support@squiz.net for more information.

Impact time: n/a

Location: Sydney Data Centre

Predicted impact: No impact expected.
May 26, 18:16 AEST

Jun 1, 2020

May 31, 2020

No incidents reported.

May 30, 2020

Emergency Maintenance: Sydney storage update (phase 1)

Completed - The scheduled maintenance has been completed.
May 30, 06:00 AEST

Update - This work has now been completed, and all testing successful.
May 30, 01:01 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 22:00 AEST

Update - We will be undergoing scheduled maintenance during this time.
May 26, 18:15 AEST

Scheduled - During this maintenance windows, Squiz staff will be performing a series of controlled updates on our storage subsystem to align its configuration with recent recommendations from our storage vendor.

This work is being performed as critical emergency maintenance in order to prevent potential future storage outages.

The work being performed does not involve any downtime, will be performed on only a single storage process at a time, and can be easily reverted. No data is being modified as part of this work - it is purely limited to storage management software.

As always, Squiz will be monitoring your service throughout the maintenance window and any issues will be addressed immediately.

If you have any queries regarding this maintenance, please contact your Squiz account representative or support@squiz.net for more information.

Impact time: n/a

Location: Sydney Data Centre

Predicted impact: No impact expected.
May 26, 18:15 AEST

May 29, 2020

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

Sydney Router Replacement

Completed - The scheduled maintenance has been completed.
May 25, 04:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 22:00 AEST

Scheduled - NOTE: This work does not involve any impact on your services, however all onsite work does involve a heightened level of risk.

Our regular testing has identified a failed component in one of our network border routers. In order to proactively prevent future problems due to this component, Squiz Support staff will be performing the following tasks during the above maintenance window:

- Physically installing a replacement router chassis.
- Performing a controlled shutdown of the the existing router containing the failed component.
- Relocating cabling and service modules to the replacement chassis.
- Powering on and configuring the replacement chassis.
- Re-introducing the replacement chassis to the network.

During this work all production traffic will continue to flow as normal. The router in question is a secondary device only and does not generally carry any outbound traffic.

We do not expect any associated downtime with this work.
May 1, 11:13 AEST

May 24, 2020

May 23, 2020

No incidents reported.