This incident is now declared as resolved. Our team have identified the clients who need to be contacted in order to push their collections again. Feel free to let us know if you have any outstanding issues via My.Squiz.Net
Posted Jul 16, 2025 - 13:55 AEST
Monitoring
We have rectified the issue and are now trying to identify any outstanding items left to wrap up this incident. If you believe you are affected you should now be able to repush your collections now to rectify your instance.
Posted Jul 16, 2025 - 13:47 AEST
Identified
We have identified the cause of the issue at hand and are now on our way to producing a fix for this.
If you believe you are affected then feel free to log a case with us on My.Squiz.Net
Posted Jul 16, 2025 - 13:28 AEST
Investigating
Hello Customers.
We have an incident raised now regarding configurations reverting to old versions and failures in pushing new collections for clients who have Funnelback hosted in Australia and in a SAAS/Cloud infrastructure.
Our team are now working on rectifying Funnelback functionality.
Posted Jul 16, 2025 - 13:03 AEST
This incident affected: Squiz Cloud Hosted Instances and Squiz SaaS Hosted Instances.