At ~06:38 AEDT on the 02nd of November 2022, Squiz internal monitoring started generating alerts reporting a degradation of service for a few customers hosted in our Sydney Data Centre. Performed investigations by our Data Centre team indicated that some of the Virtual Machine’s (VM) hosted in the Sydney Data Centre entered into a “paused” state due to an “unknown storage” error. These impacted VM’s were restarted, promoting a complete recovery at ~08:06 AEDT. No data issues were observed.
Between ~06:38 AEDT and ~08:06 AEDT on the 02nd of November 2022, some customers may have experienced a degradation of service when accessing their applications hosted in the Sydney Data Centre.
Performed investigations by our Data Centre team and technical engineers indicated that the compute node on the storage cluster had issues, thereby updating the VM’s to a paused state.
The Squiz Data Centre team is continuing to assess the situation and as a result below actions have been undertaken: