Sydney Storage Upgrade
Scheduled for Apr 27, 00:00 - 05:00 AEST
Scheduled
** Please note this replaces the incorrectly published the maintenance event scheduled for the 27th of March 2020, there will be no maintenance occurring on the 27th of March. Apologies for any inconvenience or confusion caused by this error. **

Impact time: 5 minutes (expected) to 120 minutes (maximum)

Location: Globalswitch Data Centre (Ultimo, Sydney)

Work description: During the maintenance window, Squiz will be applying the latest security and performance patches to our Sydney storage subsystem.

Predicted Impact:
For solutions utilising Squiz's Squiz Edge & Disaster Recovery platform:
During the above maintenance window, traffic will automatically be redirected to your DR site. Your site will remain online, however Matrix form submissions and site edits will be unavailable.
Your site will remain on DR for up to 5 minutes while the storage subsystem is restarted, however there is a small risk that virtualisation services may also need to be restarted. Should this occur, the time on DR without editing and Matrix form submission will be extended to 120 minutes.

For solutions NOT utilising Squiz's Squiz Edge and & Disaster Recovery platform:
During the above maintenance window, your site will experience downtime and visitors to your site will receive timeout messages.
The downtime is expected to last for 5 minutes while the storage subsystem is restarted, however there is a small risk that virtualisation services may also need to be restarted. Should this occur, up to 120 minutes downtime will be required.

In the interests of transparency, we are issuing this notice to cover the full 120 minutes in the unlikely event of a worst-case scenario. Unfortunately due to the nature of this work we are unable to display a maintenance page, because the physical hardware underlying your VM will be down.

If you have any queries regarding this maintenance, please contact your Squiz account representative or support@squiz.net for more information.
Posted Mar 17, 2020 - 09:21 AEDT