Funnelback Degradation in AU - 13 November 2026

Incident Report for Squiz

Update

We are continuing to monitor for any further issues.
Posted Nov 13, 2026 - 16:01 AEDT

Monitoring

A fix has been implemented and we are monitoring the results. The Funnelback Admin console is expected to be operating normally. Collection updates have begun to execute and long queue times are expected until the backlog has been cleared.
Posted Nov 13, 2026 - 15:04 AEDT

Update

We are continuing to work on a fix for this issue.
Posted Nov 13, 2026 - 14:35 AEDT

Update

We are continuing to work on a fix for this issue.
Posted Nov 13, 2026 - 14:11 AEDT

Identified

Squiz is currently experiencing a service degradation affecting the Funnelback Admin console and background task processing for customers in the Australian region. Users may experience slowness, delayed collection updates, or intermittent 502/504 errors when accessing the Funnelback Admin interface.

Our engineering teams have identified the source of the elevated server load and are actively implementing mitigations to restore normal performance.
Posted Nov 13, 2026 - 13:53 AEDT
This incident affects: Search (Funnelback).