We are pleased to inform you that this issue has now been resolved.
We sincerely appreciate your patience and understanding as we worked closely with Microsoft and our partners to address the matter.
If you encounter any further issues, please do not hesitate to contact our Customer Support team.
Kind regards, Customer Care
Posted Feb 07, 2025 - 08:21 AEDT
Update
Dear Customers,
We are continuing to work with Microsoft and our partners to resolve the issue announced. We have observed improvements, however until fully resolved kindly regularly review https://my.squiz.net/ for Support Ticket updates.
As reminder,
If you are a customer impacted as a result of this, please whitelist our domain using the following method and this appears to be the quickest resolution method.
- Check Junk mail folder - Report the emails as "Not Junk" - Add to safe sender list
We apologise for any inconvenience and will continue to provide an update as the situation improves.
Kind Regards Customer Care
Posted Feb 03, 2025 - 18:41 AEDT
Update
Dear Customers,
Unfortunately this issue still persist and we have observed instances indicating that the impact has extended to Support Email notifications, as a result we would kindly ask you to regularly review https://my.squiz.net/ for Support Ticket updates.
We continue to work with Microsoft and our partners to resolve the issue announced.
As reminder,
If you are a customer impacted as a result of this, please whitelist our domain using the following method and this appears to be the quickest resolution method.
- Check Junk mail folder - Report the emails as "Not Junk" - Add to safe sender list
We apologise for any inconvenience and will continue to provide an update as the situation improves.
Kind Regards Customer Care
Posted Jan 29, 2025 - 18:19 AEDT
Update
Dear Customers,
We continue work with Microsoft and our partners to resolve the issue announced. As reminder,
If you are a customer impacted as a result of this, we recommend whitelisting our domain using the following method,
- Check Junk mail folder - Report the emails as "Not Junk" - Add to safe sender list
We apologise for any inconvenience and will continue to provide an update as the situation improves.
Kind Regards Customer Care
Posted Jan 23, 2025 - 17:48 AEDT
Identified
Dear Customers,
We've seen an increase in outbound emails and calendar invites from @squiz.net going to Junk in Microsoft 365 and Outlook based accounts. This does not impact notification emails for support tickets raised.
This issue is external to Squiz and we are working with Microsoft to find and implement a solution.
If you are a customer impacted as a result of this, we recommend whitelisting our domain using the following method,
- Check Junk mail folder - Report the emails as "Not Junk" - Add to safe sender list
Thanks for your patience in this matter and we will provide you with more information as soon as possible.
Kind Regards Squiz Customer Care
Posted Jan 17, 2025 - 09:33 AEDT
This incident affected: Squiz Cloud Hosted Instances, Squiz SaaS Hosted Instances, Squiz Funnelback Hosted Instances, and Squiz Edge.