SQUIZ wishes to notify you that scheduled maintenance work will be carried out on Openresty web server.
NOTE: This maintenance only impacts some AU and UK Matrix clients. All clients in question should have received email notifications of this work. If you have not received a notification, your services are not impacted.
Date: 14 SEP 2021 (AU) / 13 SEP 2021 (UK)
Maintenance Window Start: 06:00 AEST 14th September / 21:00 BST 13th September
Maintenance Window End: 07:00 AEST 14th September / 22:00 BST 13th September
Expected Duration: 60 minutes
Details: During the above maintenance window, Squiz will update openresty web server configuration template using our configuration management tool Puppet.
Impact: Squiz do not anticipate any outages/service degradation as this change has been thoroughly tested on all possible server configuration types, however, if for any unforeseeable reason the web server process shuts down / restarts, then the Matrix websites might be unavailable.
The outage scenarios for Squiz Edge vs Non-Edge systems:
1. For clients utilising Edge and DR their solutions will automatically fail over to a READ ONLY DR instance(form submissions and site edits will be unavailable.)
2. For clients not utilising Edge and DR there will be downtime.
If you have any queries regarding this maintenance, please contact firstname.lastname@example.org
for more information.
Squiz Customer Care