[JiraServiceDesk] Squiz Cloud Major Incident - 20200212
Incident Report for Squiz
Resolved
This incident has been resolved.
Posted Feb 12, 2020 - 12:59 AEDT
Update
[Comment from Opsgenie]Daniel Graver noted: "

Status: Resolved

This service issue has now been resolved. If your Squiz Cloud hosted instance was affected a report will be forwarded to your nominated contact within 7 business days. If you do not receive the report, please contact Squiz Support.

" on alert: "[JiraServiceDesk] Squiz Cloud Major Incident - 20200212"
Posted Feb 12, 2020 - 12:59 AEDT
Update
[Comment from Opsgenie]Daniel Graver noted: "

Status: Monitoring

The service issue affecting UK customers with Squiz Cloud hosted instances has been rectified and all services have been restored. We are continuing to monitor the situation closely to ensure services remain fully operational.

The issue was identified as a large amount of traffic directed at our UK infrastructure. Our mitigation provider initially failed to block the attack but is now filtering traffic correctly.

If you are still experiencing issues, please contact Squiz Support.

" on alert: "[JiraServiceDesk] Squiz Cloud Major Incident - 20200212"
Posted Feb 12, 2020 - 12:34 AEDT
Update
[Comment from Opsgenie]Karl Davidson acknowledged alert: "[JiraServiceDesk] Squiz Cloud Major Incident - 20200212"
Posted Feb 12, 2020 - 12:28 AEDT
Update
[Comment from Opsgenie]Daniel Graver noted: "

Status: Investigating

We are continuing to investigate a service issue affecting UK customers with Squiz Cloud hosted instances. We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.

Current ETA to resolution: 1 hour

" on alert: "[JiraServiceDesk] Squiz Cloud Major Incident - 20200212"
Posted Feb 12, 2020 - 12:20 AEDT
Investigating

UK customers may be experiencing service issues with Squiz Cloud hosted instances. We are currently investigating the issue.

We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.

Current ETA to resolution: 1 hour

Posted Feb 12, 2020 - 12:03 AEDT