Squiz identified that a query processor node was not operating optimally, which may have impacted some of our Funnelback clients in the UK.
Customers being served from the impacted nodes may have seen slow search results and 500 errors when trying access search.
Squiz engineers were alerted to an increase in 500 errors and time outs being served from one of Squiz Funnelback search nodes. Upon investigation it was found that a process responsible for serving search result was running out of available memory. The available memory was increased and the issue resolved on the 2nd February 12:25 GMT.
Squiz support staff have taken a review of our UK Funnelback systems to prevent further issues including increasing memory.