Squiz Cloud Incident - 22/05/2020
Incident Report for Squiz
Resolved
This service issue has now been resolved. If your Squiz Cloud-hosted instance was affected a report will be forwarded to your nominated contact within 7 business days. If you do not receive the report, please contact Squiz Support.
Posted May 22, 2020 - 17:58 AEST
Update
We are continuing to monitor the situation closely to ensure services remain fully operational.

We have reached out to the remaining clients that are affected directly but please please contact Squiz Support if any further information is required.
Posted May 22, 2020 - 17:02 AEST
Monitoring
We are continuing to investigate service issues affecting some customers with Squiz Cloud-hosted instances.

We have reached out to the remaining clients that are affected directly but please please contact Squiz Support if you have any questions or issues.

We are continuing to monitor the situation closely to ensure services remain fully operational.
Posted May 22, 2020 - 16:39 AEST
Update
We are continuing to investigate service issues affecting some customers with Squiz Cloud-hosted instances.

We have reached out to the remaining clients that are affected directly but please please contact Squiz Support if you have any questions.
Posted May 22, 2020 - 16:05 AEST
Update
We are continuing to investigate service issues affecting some customers with Squiz Cloud-hosted instances.

We will post updates as soon as they become available. If you have any questions, please contact Squiz Support.
Posted May 22, 2020 - 15:35 AEST
Update
We are continuing to investigate service issues affecting some customers with Squiz Cloud-hosted instances.

We will post updates as soon as they become available. If you have any questions, please contact Squiz Support.
Posted May 22, 2020 - 15:11 AEST
Update
We are continuing to investigate a service issue affecting some customers with Squiz Cloud-hosted instances. Most Services have now recovered with individual clients still facing issues being contacted via email and telephone.

If you have any questions, please contact Squiz Support.
Posted May 22, 2020 - 14:31 AEST
Update
We are continuing to investigate a service issue affecting some customers with Squiz Cloud-hosted instances. Most Services have now recovered with an ETA of 20 mins for all remaining services.
Posted May 22, 2020 - 13:51 AEST
Update


We are continuing to investigate a service issue affecting some customers with Squiz Cloud-hosted instances. Most Services have now recovered with an ETA of 20 mins for all remaining services.
Posted May 22, 2020 - 13:38 AEST
Update


We are continuing to investigate a service issue affecting some customers with Squiz Cloud-hosted instances. Services are now recovering with an ETA of 20 mins for all remaining services.
Posted May 22, 2020 - 13:16 AEST
Update


We are continuing to investigate a service issue affecting some customers with Squiz Cloud-hosted instances. Services are now recovering with an ETA of 20 mins for all remaining services.
Posted May 22, 2020 - 13:02 AEST
Update


We are continuing to investigate a service issue affecting some customers with Squiz Cloud-hosted instances.

Current ETA to resolution: 30 mintues
Posted May 22, 2020 - 12:42 AEST
Update


We are continuing to investigate a service issue affecting some customers with Squiz Cloud-hosted instances.

Current ETA to resolution: 30 mintues
Posted May 22, 2020 - 12:28 AEST
Update


We are continuing to investigate a service issue affecting some customers with Squiz Cloud-hosted instances. The issue has been initially identified and is related to the network-attached storage in the Squiz Cloud system

Current ETA to resolution: 60 mintues
Posted May 22, 2020 - 12:08 AEST
Update


We are continuing to investigate a service issue affecting AU customers with Squiz Cloud-hosted instances.

We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.

Current ETA to resolution: 60 minutes
Posted May 22, 2020 - 11:46 AEST
Identified

Status: Rectification

We have identified the service issue with AU Squiz Cloud hosted instances. Our technical teams are working to rectify the issue as quickly as possible.

We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.

Current ETA to resolution: 25 minutes

Posted May 22, 2020 - 11:29 AEST
Investigating

AU customers may be experiencing service issues with Squiz Cloud hosted instances. We are currently investigating the issue.

We will post updates as soon as they become available to StatusPage. If you have any questions, please contact Squiz Support.

Current ETA to resolution: 30mintues

Posted May 22, 2020 - 11:12 AEST
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