At ~18:12 UTC on the 17th of November 2022, Squiz internal monitoring started generating alerts reporting a degradation of service for a few customers hosted in our ASH Data Centre. Performed investigations by our Data Centre team indicated that a host Virtual Machine (VM) became unresponsive between 2-10 minutes for a few customers.
It was observed that the VM’s hosted on the impacted host were still running. No recovery actions were performed and the issue auto resolved at ~18:34 UTC.
Between ~18:12 UTC and ~18:34 UTC on the 17th of November 2022, some customers may have experienced a degradation of service when accessing their applications hosted in the ASH Data Centre.
Performed investigations by our Data Centre team indicated that the host VM became unresponsive and was not restarted due to the Cluster Fencing Policy.
Squiz Data Centre team have performed the below action and continue to monitor the situation closely:
No further actions are required at this stage, hosted applications in the ASH Data Centre remain stable.